Technical Inside Sales Manager

Bray International, Inc.; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

Bray Controls Canada Ltd. is seeking an experienced Technical Inside Sales Manager to lead the Canadian inside sales and customer service teams.

The role focuses on team management, customer relations, and technical understanding of industrial products such as valves and actuators. The position requires bilingual English and French, extensive experience in industrial customer service, and a strong ability to coordinate with multiple internal teams to drive quotes and orders.

Qualifications

• 3–5 years people management experience in a leadership role.
• 10+ years industrial customer service experience.
• Bilingual English and French required.
• College diploma or equivalent; bachelor’s preferred.
• Strong technical and mechanical aptitude; able to interpret specifications.
• Excellent communication, negotiation and customer service skills.
• Highly organized and detail‑oriented.
• Proficient in MS Office; CRM/ERP experience an asset.

Responsibilities

• Supervise inside sales and customer service teams.
• Hire, train, evaluate, and coach staff.
• Conduct performance reviews (KPIs, SQDC).
• Organize daily and weekly meetings to track priorities.
• Lead by example by supporting quoting and order entry during peak periods.
• Collaborate with internal teams (sales, engineering, operations, production, administration).
• Participate in development of national sales strategies and closing major accounts.

Skills

Bilingual English and French

Strong communication

Customer service experience

Technical/mechanical aptitude

MS Office proficient

CRM/ERP experience

Industrial sales experience

Education

College diploma or equivalent experience

Bachelor's degree preferred

Tools

MS Office

CRM/ERP

Job description

Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances.

Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986, Bray has achieved tremendous success and growth. The company’s truly entrepreneurial vision has driven an expansion to Divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide.

Bray is profitable, independent, and privately held. The total number of employees worldwide exceeds 3,100. Our corporate headquarters and U.S. operations are located in Houston, TX. To learn more, please visit www.bray.com.

Position Overview

The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for the Canadian market. It requires strong team management skills, customer relations, and technical understanding of industrial products (valves, flow controls, etc.)

Main Roles and Responsibilities:

• Supervise inside sales and customer service teams
• Hire, train, evaluate, and coach staff
• Conduct performance reviews (annual reviews, KPIs, SQDC)
• Organize daily and weekly meetings to track priorities
• Lead by example by stepping in to support quoting and order entry during peak periods and to model best practices for speed, accuracy, and customer responsiveness

Customer Service

• Act as the primary point of contact for customers in Canada
• Respond to RFQs and pricing requests
• Validate technical information and ensure accurate, timely quotations
• Manage complaints, returns, and credits efficiently
• Perform hands‑on order entry and prepare quotations as needed, ensuring accuracy, completeness, and timely customer follow‑up
• Maintain high levels of customer satisfaction and loyalty

Coordination & Communication

• Collaborate with internal teams (sales, engineering, operations, production, administration)
• Distribute and prioritize requests based on complexity:

Easy (Standard / MRO)

Complex (Project management)

• Participate in the implementation and monitoring of CRM campaigns and marketing initiatives

Sales & Business Development

• Support the external sales team in developing new markets and opportunities
• Contribute to the development of national sales strategies
• Negotiate and assist with closing sales for major accounts

Technical Support

• Provide technical support for products (valves, actuators, control systems)
• Ensure pricing lists and technical documentation are current and translated

Administration & Reporting

• Produce and analyze performance indicators (KPIs, sales, margins, conversion rates)
• Manage documentation and databases (orders, quotations, deliveries)
• Support compliance with health and safety, quality, and environmental procedures

Requirements & Qualifications:

• 3–5 years people management; 10+ years industrial customer service
• Bilingual English and French
• Experience in commercial/industrial sales (valves, piping, HVAC an asset)
• College diploma or equivalent experience (bachelor’s preferred)
• Strong technical and mechanical aptitude; able to interpret specifications
• Excellent communication, negotiation, and customer service skills
• Highly organized and detail‑oriented
• Proficient in MS Office; CRM/ERP experience an asset

Bray Canada is an equal opportunity employer committed to fostering an inclusive, accessible workplace. Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process. Should you require accommodation, please notify Human Resources so that we may work with you in a respectful, confidential manner to meet your needs