Technical Customer Service Coordinator

Garaventa AG

Saint-Jérôme

On-site

CAD 55,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

Accessible Workplace

Dental care

Extended health insurance

Free Parking Lot

Job summary

Doppelmayr Canada Ltd. in Saint‑Jerôme, QC, is seeking a Technical Customer Service Coordinator to support field service and coordinate logistics, parts, and documentation. You will travel to job sites and work with the Supervisor to ensure smooth field operations.

The role emphasizes health, safety, and continuous improvement within a manufacturing service environment. A DEP or equivalent, plus relevant PM experience, is required.

Qualifications

DEP or equivalent with field experience.
Industrial mechanics training is preferred.
PM training/experience is a plus.

Responsibilities

Coordinate field service activities with Supervisor and manage job-site documentation.
Oversee logistics, equipment tracking, and vendor coordination for field projects.
Monitor in-house service work orders and ensure efficient repair processes.

Skills

Logistics coordination

Field service coordination

Vendor coordination

Health & safety

Communication

Education

Vocational Diploma (DEP) or equivalent

Industrial mechanics training

Project management training/experience

Tools

IFS software

MS Office

Job description

Introduction

With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas.

Doppelmayr Canada Ltd., located in the beautiful Laurentians region, is offering you a unique opportunity to join its team of passionate individuals as a Technical Customer Service Coordinator.

Our promise

A skills‑based salary.
Several weeks of vacation and more than a dozen additional employer‑paid days.
A comprehensive group insurance plan (dental, virtual healthcare, etc.).
The possibility to contribute to an FTQ RRSP.
Joining a team of dedicated experts and contributing to a global group that continues to grow due to the increasing demand for low‑environmental‑impact mobility solutions.

Your tasks

As a Technical Customer Service Coordinator, you will support the Technicial Services Supervisor in the coordination and follow‑up of field service activities and job site operations. You will also be responsible for coordinating and monitoring service work orders (parts repairs and other service activities) carried out within the manufacturing facility. Acting as a central point of contact, you will oversee logistics, equipment tracking, vendor coordination, job site documentation, and selected health, safety, and quality activities to ensure efficient and well‑structured operations in the field.

Summary of tasks

Field Operations & Logistics Coordination

Support the day‑to‑day organization of field service activities in collaboration with the Supervisor.
Coordinate and provide access to drawings, technical documentation, and procedures applicable to field service assignments.
Coordinate the transportation of equipment, trailers, cranes, and vehicles.
Prepare and arrange the required materials and equipment.
Coordinate the return of parts and equipment upon completion of field assignments.
Travel to job sites as required.
Support the Coordinator to ensure all technical information is complete and properly documented within service files.

In‑House Service Operations & Logistics Coordination

Support receiving personnel in identifying parts received from customers.
Monitor in‑house service work orders and ensure the appropriate stakeholders are involved to maximize efficiency throughout the repair process.
Review and validate work orders prior to release for production.
Coordinate customer feedback and communication regarding required repairs.

Vendors & Service Providers

Identify, coordinate, and negotiate with local service providers and vendors (excavation, equipment rental, transportation, etc.).
Verify invoice accuracy against work orders and ensure proper coding and processing.

Health, Safety & Compliance

Support the implementation and enforcement of health and safety standards on job sites.
Maintain up‑to‑date health and safety records, required training certifications, and personal protective equipment (PPE) inventories.
Participate in Health and Safety Committee activities as required and contribute to continuous improvement initiatives.
Coordinate the maintenance, inspection, and certification of field equipment.

Continuous Improvement

Contribute to the continuous improvement of departmental work methods and processes.
Recommend improvements based on field experience and established practices.
Support the implementation of new tools, systems, and work methods in the field.
Participate in the development and deployment of training plans.

Collaboration

Maintain effective communication with the Supervisor, Team Leads, internal teams, and external partners.
Work closely with the Engineering, Projects, Warehouse, and Service departments.
Represent the company professionally in interactions with customers and stakeholders.

Your profile

Education & Qualifications

Vocational Diploma (DEP) or equivalent relevant experience.
Training in Industrial Mechanics.
Training and/or experience in Project Management.

Skills & Experience

Knowledge of products related to ropeway and cable transportation systems (asset).
Understanding of maintenance methods, procedures, and practices, including regulatory and manufacturer requirements.
Proficiency with standard computer applications (Outlook, Word, Excel).
Knowledge of the IFS software system (asset).
1 to 3 years of relevant experience in construction, field service, or project coordination.
ASP Construction Health and Safety course certification (asset).

Other Requirements