Customer Support Mechanical Technician

Garaventa AG; Quebec; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Casual dresscode

Company cell phone

Company laptop

Dental care

Disability insurance

Employee assistance program

Company events

Extended health insurance

Flexible working hours

Life insurance

On-site parking

Paid time off

Job summary

Doppelmayr Canada Ltd. is seeking a Customer Support Mechanical Technician to maintain and repair mechanical/hydraulic systems at client sites across Eastern Canada. Based in Saint-Jérôme, you will travel frequently to support customers and prepare clear service reports.

Key duties include inspections, diagnostics, emergency responses on a rotating basis, and collaboration with service engineers and project teams to ensure high customer satisfaction and reliable system performance.

Qualifications

• Diploma of Vocational Studies (DVS) in Industrial Mechanics or related field.
• Minimum of 5 years of experience in a similar role.
• Experience using an Enterprise Resource Planning (ERP) system.
• Ability to read complex technical drawings and metric measurements.

Responsibilities

• Perform maintenance, inspections, and mechanical/hydraulic repairs at client sites in Eastern Canada.
• Prepare detailed service reports and handle emergency calls on a rotating basis.
• Provide technical leadership to ensure customer satisfaction and follow-up on installations.
• Collaborate with technicians, engineers, project managers, and site supervisor.
• Analyze recurring issues and suggest maintenance improvements.

Skills

ERP usage

Technical analysis

Reading drawings

Technical communication

Prioritization

Autonomy

Teamwork

Education

DVS in Industrial Mechanics or related field

Tools

ERP system

Job description

Introduction

With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas.

Doppelmayr Canada Ltd., located in the beautiful Laurentians region, offers you a unique opportunity to join its team of passionate professionals as a Customer Support Mechanical Technician!

Our promise

• A salary based on your skills
• Several weeks of vacation and more than ten additional days paid by the employer
• Stability – a permanent position with continuous work throughout the year
• Overtime pay
• The opportunity to join a team of skilled craftsmen and contribute within a global group experiencing steady growth due to the increasing demand for low environmental impact mobility
• And much more!

This position is based at our Saint-Jérôme facility, but requires frequent travel to support our clients in Eastern Canada.

Your tasks

As a Customer Support Mechanical Technician, you will be responsible for performing maintenance, inspections, and mechanical and hydraulic repairs at our clients’ sites, primarily located in Eastern Canada. Your role also includes preparing technical reports and handling emergency calls on a rotating basis with the team. You will play a key role in customer satisfaction by providing strong technical leadership and ensuring thorough follow-up on installations.

Summary of tasks

Maintenance and Service Interventions

• Perform inspections, maintenance, and repairs on mechanical and hydraulic installations.
• Identify and correct critical issues.

Customer Support and Advisory

• Respond to client emergency calls and intervene promptly to resolve issues.
• Represent the company during courtesy visits.
• Provide inspection services and participate in deficiency and warranty management.

Collaboration and Expertise

• Work closely with other technicians, service engineers, project managers, and the site supervisor.
• Prepare and archive detailed service reports.
• Support the Installation department as needed for new installations.

Optimization and Continuous Improvement

• Analyze recurring failures and complex issues to recommend technical modifications or adjustments to maintenance programs.
• Act as a liaison with service engineers to suggest design improvements based on service history.

Your profile

Education and Qualifications

• Diploma of Vocational Studies (DVS) in Industrial Mechanics or any other relevant field (construction mechanics, hydraulics, mechanical engineering technology, etc.)
• Minimum of 5 years of experience in a similar role

Skills and Experience

• Experience using an Enterprise Resource Planning (ERP) system.
• Technical analytical skills: Ability to quickly diagnose and resolve complex mechanical and hydraulic issues.
• Ability to read complex technical drawings and strong knowledge of the metric system.
• Communication and customer relations: Strong ability to simplify complex technical concepts and produce thorough documentation (service reports), maintaining a professional and trusted relationship with clients.
• Priority management: Ability to prioritize urgent issues and plan interventions efficiently to optimize client needs and travel.
• Autonomy and adaptability: Ability to make technical decisions in the field and adapt to changing conditions.
• Team spirit: Strong willingness to collaborate and support colleagues in achieving common objectives.

Languages

• Advanced French (reading, writing, listening, and speaking).
• Intermediate English (reading, writing, listening, and speaking).

French is the primary working language within the organization.

Other

• Comfortable working at heights and in various weather conditions
• Availability for frequent weekday travel, including overtime
• Occasional availability for evening or weekend work during critical phases
• Willingness to travel for short business trips across North America and Europe
• Valid, unrestricted passport
• Valid, unrestricted driver’s license

#DPC

Keywords: Construction Mechanic, Construction Mechanics, Electromechanic, Electromechanics, Traveling Service Technician, Field Service Technician, Industrial Mechanic, Industrial Mechanics, Hydraulic Technician, Hydraulic Mechanic, Lift Mechanic, Industrial Maintenance Technician, Preventive Maintenance, Corrective Maintenance, Mechanical Troubleshooting, Hydraulic Systems, Mechanical Drawings Interpretation, After-Sales Service, Emergency Troubleshooting, Heavy Machinery

We offer

• Casual dresscode
• Company cell phone
• Company laptop
• Dental care
• Disability insurance
• Employee assistance program
• Company events
• Extended health insurance
• Flexible working hours
• Life insurance
• On-site parking
• Paid time off