Technical CS Manager Remote, Flexible Hours, Stock Options

Niricson Software Inc.; Vancouver; Remote; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Extended health benefits including/ 35

Stock Options

Performance Bonus

3 Weeks of Paid Vacation

startup remote-first environment

flexible working hours

Job summary

Niricson is seeking a Technical Customer Success Manager to bridge clients and technical teams during project delivery, from contract signing to post-project support. This role blends civil engineering or physics knowledge with strong client service to ensure successful outcomes.

You will translate technical concepts, manage timelines, and coordinate cross-functional teams to ensure timely, accurate delivery and high client satisfaction. Remote Canada with occasional travel may apply.

Qualifications

• 4+ years in technical project management or client delivery.
• Degree in Civil Engineering, Physics, or related field.
• Ability to explain geospatial analytics, machine learning concepts.
• Excellent communication with clients and technical teams.
• Highly organized with strong PM skills and attention to detail.
• Service-first mindset focused on client satisfaction.

Responsibilities

• Serve as main contact for clients during project delivery, from contract signing to post-project support.
• Translate complex civil engineering concepts into clear, client-friendly updates and responses.
• Proactively manage project timelines, client expectations, and internal communications between Sales and Technical teams.
• Track project progress and coordinate with internal technical leads to ensure timely delivery.
• Support account managers by providing technical clarity and consistency in client interactions.
• Onboard clients to AUTOSPEX platform, document feedback, and relay it to operations and R&D.
• Register Niricson's company with client vendor platforms (Ariba, SAP, etc.).

Skills

Technical PM

Client delivery

Geospatial analysis

ML concepts

Communication

Cross-functional teams

Education

Civil Eng or Physics

Tools

CRM tools

Project management tools

Job description

Niricson is seeking a Technical Customer Success Manager to bridge clients and technical teams during project delivery, from contract signing to post-project support. This role blends civil engineering or physics knowledge with strong client service to ensure successful outcomes.

You will translate technical concepts, manage timelines, and coordinate cross-functional teams to ensure timely, accurate delivery and high client satisfaction. Remote Canada with occasional travel may apply.