Technical Customer Success Manager

Niricson Software Inc.; Vancouver; A distancia; CAD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extended health benefits including/ 35

Stock Options

Performance Bonus

3 Weeks of Paid Vacation

startup remote-first environment

flexible working hours

Descripción de la vacante

Niricson is seeking a Technical Customer Success Manager to bridge clients and technical teams during project delivery, from contract signing to post-project support. This role blends civil engineering or physics knowledge with strong client service to ensure successful outcomes.

You will translate technical concepts, manage timelines, and coordinate cross-functional teams to ensure timely, accurate delivery and high client satisfaction. Remote Canada with occasional travel may apply.

Formación

• 4+ years in technical project management or client delivery.
• Degree in Civil Engineering, Physics, or related field.
• Ability to explain geospatial analytics, machine learning concepts.
• Excellent communication with clients and technical teams.
• Highly organized with strong PM skills and attention to detail.
• Service-first mindset focused on client satisfaction.

Responsabilidades

• Serve as main contact for clients during project delivery, from contract signing to post-project support.
• Translate complex civil engineering concepts into clear, client-friendly updates and responses.
• Proactively manage project timelines, client expectations, and internal communications between Sales and Technical teams.
• Track project progress and coordinate with internal technical leads to ensure timely delivery.
• Support account managers by providing technical clarity and consistency in client interactions.
• Onboard clients to AUTOSPEX platform, document feedback, and relay it to operations and R&D.
• Register Niricson's company with client vendor platforms (Ariba, SAP, etc.).

Conocimientos

Technical PM

Client delivery

Geospatial analysis

ML concepts

Communication

Cross-functional teams

Educación

Civil Eng or Physics

Herramientas

CRM tools

Project management tools

Descripción del empleo

Technical Customer Success Manager

Technical - Civil Engineering

Location: Remote within Canada (Occasional Travel Required)

About us

At Niricson, we're transforming the way aging infrastructure is inspected and managed - helping asset owners make smarter, safer, and more sustainable decisions. Our proprietary technologies combine robotics, AI, and data analytics to deliver unparalleled insights into the health of civil structures like dams, bridges, and airfields. As we scale, our Sales and Technical teams are working hand in hand to deliver world-class service to our clients in the hydro, transportation, and energy sectors.

The Opportunity

We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You'll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery - from production to results handoff and beyond.

This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a passion for delivering top-tier customer experiences, we want to hear from you!

Key Responsibilities

• Serve as the main point of contact for clients during project delivery, from contract signing to post-project support
• Translate complex technical civil engineering concepts into clear, client-friendly updates and responses
• Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams
• Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery
• Support account managers by providing technical clarity and consistency in client interactions
• Identify opportunities to improve customer experience and internal handoff processes
• Foster strong, trust-based relationships with clients to drive satisfaction and repeat business
• Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams
• Registering Niricson's company with client vendor platforms such as Ariba, SAP, etc.

What You Bring

• 4+ years of experience in a technical project management, customer success, or client delivery role
• Educational background in Civil Engineering, Physics, or a related technical field
• Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
• Excellent communication and interpersonal skills - both with technical teams and clients
• Highly organized with strong project management skills and attention to detail
• A service-first mindset with a commitment to client satisfaction
• Experience working with cross-functional teams in a fast-paced, evolving environment

Bonus Qualifications

• Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
• Familiarity with CRM or project management tools
• Prior experience in a startup or high-growth tech company

Key Success Attributes

• Ownership - make and keep commitments to the team, customers, and stakeholders.
• Detail-oriented - able to frame challenges, think critically, and design solutions from the ground up.
• Curiosity & Learning - believes in continuous learning.

Diversity and Inclusion

Niricson is a diverse and inclusive equal-opportunity employer.

We encourage diversity, and we thrive on it for the benefit of our employees, products, and our community.

We are committed to fostering belonging through a diverse and inclusive workplace.

We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity.

We're a close-knit, mission-driven team that celebrates curiosity, diversity, and excellence.

If that sounds like you, we can't wait to meet you!

Pay

Pay: Base Salary ($70,000 to $80,000 depending on experience)

Benefits

• Extended health benefits including dental and vision
• Stock Options
• Performance Bonus
• 3 Weeks of Paid Vacation
• a startup remote-first environment
• flexible working hours