Technical and User Experience Writer

Agricorp; Guelph; Hybrid; CAD 70,000 - 84,000; Full time

Job summary

Agricorp is seeking a Technical and User Experience (UX) Writer to enhance digital communications and ensure a consistent voice across its platforms. The successful candidate will develop content for digital formats and manage style guides, contributing to the agency's mission of supporting Ontario farmers. This role requires strong writing, technical communications skills, and related educational background in a digital context, offering a permanent position with hybrid options.

Qualifications

• 5+ years experience in technical and UX writing roles.
• Experience with desktop publishing tools and editing.
• Familiarity with digital communications content frameworks.

Responsibilities

• Develop and deliver design services for digital forms.
• Create and update style guides and UX content frameworks.
• Manage content of Agricorp’s digital properties.

Skills

Technical Communications

UX Writing

Copyediting

Education

Post-secondary degree or diploma in a related field

Tools

Microsoft Word

Adobe InDesign

HTML

CSS

Figma

Job description

The Technical and User Experience (UX) Writer plays a significant role in the integration of digital communications vehicles, message content, language standards, and user experience, ensuring that Agricorp's communications strategies are reflected and supported by its digital properties. Working closely with the Technical Communications team, they develop content (instructions, messaging, etc.) to support a consistent digital voice that continues to enhance Agricorp's reputation and customer success in the digital space.

The Role

In this role, you will:

• Develop and deliver all forms design services (paper, PDF, and web forms), and be responsible for their quality and accuracy
• Develop the content for wireframes, mockups, and digital prototypes
• Create and update style guides, UX content frameworks, templates/pattern standards, user guides, instructions, SOPs, and checklists
• Help manage the content of Agricorp’s digital properties through content inventories, information matrices, conceptual diagraming, etc.

Job status: Permanent

Salary: $70,757 - $83,243

Work status: Full time in office and hybrid work arrangements are available

Location: Must live in Ontario to perform this role

NOTE – This posting is for an existing vacancy.

Qualifications

• Post-secondary degree or diploma in a related field (technical communications, UX communications and design, digital media, etc.) or equivalent experience
• 5+ years experience in a combination of technical and UX writing roles, preferably in a digital communications environment, and including experience in forms development as a specialization within technical communications.
• Experience communicating and maintaining technical communications style guides, UX content frameworks, and templates/pattern standards.
• Experience with substantive editing and copyediting.
• Experience with industry standard desktop publishing tools. Expert-level skills in Microsoft Word. Experience with Adobe InDesign, Illustrator, Acrobat, LiveCycle, or equivalent tools.
• Experience with Figma, HTML, CSS, or Javascript is an asset.
• Experience in the finance or insurance industry is an asset.
• Familiarity with French is an asset.
• Membership in a relevant professional organization (Editor's Association, Society for Technical Communication, any of the International Plain Language Federation member organizations, Interaction Design Foundation (IxDF), etc.) is an asset.

Key Competencies

• Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures, while managing risk
• Technical Communications - Effectively communicating complex content to target audiences
• Networking and relationship building – Establishes, sustains, and fosters professional contacts to build, enhance, and connect networks for work purposes
• Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals, while ensuring the optimal use of resources
• Digital design – Transforms complex content into clear, engaging, usable, and accessible customer experiences using technical communications, forms design, and UX best practices
• Writing skills – Communicates ideas and information in writing to ensure that information and messages are understood and have the desired impact

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.

Please advise if you require accommodation during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.