Content Writer (UX/UI) - Canada Remote

PointClickCare; Mississauga; Remote; CAD 78,000 - 84,000; Full time

Job summary

Join a leading healthcare technology company as a Content Writer, where you will craft engaging and relevant content for software users. This role involves collaborating with product leaders and engineers to ensure clear communications about product features and updates. You will manage the content release calendar and oversee the Help Center, making a meaningful impact on healthcare across North America. With a vibrant culture and opportunities for growth, this position is perfect for those looking to advance their careers while contributing to a higher purpose. Be part of a dynamic team that values your talents and dedication.

Benefits

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition

Qualifications

• Experience in content writing within a product-focused environment.
• Understanding of XML and JSON formats for content structuring.

Responsibilities

• Create and manage content for product updates and customer communications.
• Collaborate with teams to write UI content and technical help files.

Skills

Content Writing

Technical Communications

UX Writing

Communication Skills

Self-directed Work

Education

Bachelor's Degree in English

Training in Technical Communications

Training in Journalism

Tools

Paligo

Pendo

Jira

Aha!

Figma

Miro

Smartsheet

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$78,100.00/yr - CA$84,000.00/yr

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

About The Role

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Key Strengths

• Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
• Understand how to structure language in both XML and JSON formats.
• Worked in authoring and publishing content management systems (CCMS).
• Background working in agile development with cross-functional teams including Product Management, and Engineers.
• Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
• Self-directed and effective working independently and when cooperating with cross-functional teams as well as excellent communication and presentation skills.

Bonus Skills

• Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
• Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.
• A portfolio of work you have done, including instructional documentation.

PointClickCare Benefits & Perks

Benefits starting from Day 1!

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 - $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing/Editing

Industries

Software Development