Technical Advisor

Hyundai Granby; Granby; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance

Employee discounts

Performance bonuses

Hybrid model may be offered

Job summary

Hyundai Granby in Canada is seeking a Service Advisor to join our after-sales service team. The role focuses on handling telephone inquiries, coordinating appointments, opening and closing repair orders, and ensuring smooth information flow between sales and service departments.

You will work in a fast-paced, team-oriented environment where communication, organization, and customer service excellence are valued. Prior automotive service experience is helpful but not required.

Qualifications

• Strong communication and customer service orientation.
• Ability to handle multiple requests and stay organized.
• Experience in an automotive service environment is an asset.

Responsibilities

• Answer incoming service department calls and assist customers.
• Inform and guide customers about maintenance, repairs, and services offered.
• Schedule appointments and ensure follow-up with customers.
• Open, manage, and close internal repair orders.
• Track vehicles requiring inspection, maintenance, or repair.
• Coordinate requests from sales and follow up with service.
• Act as liaison between sales, service, and the service department.

Skills

Customer service

Phone handling

Organizational skills

Team player

Automotive knowledge

Job description

Join a team passionate about automobiles. Exciting careers in sales, service, parts, financing, marketing, and more.

# Now Hiring – Service Advisor

At Hyundai Granby, a member of the 84DIX Group, our service department plays a vital role in our customers' experience and the smooth operation of the entire dealership. We are currently seeking a Service Advisor to join our after-sales service team. This is a key position supporting service operations, with an important role in managing telephone inquiries, internal tasks, and interdepartmental communication.

Your Main Responsibilities

• Answer incoming service department calls and assist customers with their various requests.
• Inform and guide customers regarding maintenance, repairs, and services offered.
• Participate in scheduling appointments and ensure necessary follow-up with customers.
• Open, manage, and close internal repair orders for the dealership.
• Track dealership vehicles requiring inspection, maintenance, or repair.
• Coordinate requests from the sales department and follow up with the service department.
• Act as a liaison between sales, service, and the service department to ensure efficient information flow.
• Follow up with various stakeholders to avoid delays and maintain smooth progress.
• Support the service advisors and team during peak periods.
• Maintain complete, accurate, and up-to-date repair records and orders.
• Contribute daily to providing a professional, efficient, and enjoyable experience for our customers and internal teams.

The Ideal Candidate

Above all, we are looking for someone who enjoys communicating, organizing, and getting things done. You are comfortable on the phone, able to handle multiple requests simultaneously, and enjoy working as part of a team in a fast-paced environment. Knowledge of the automotive industry or experience as a service advisor is certainly an asset, but we also place great importance on attitude, organizational skills, and customer service quality.

Why Hyundai Granby?

You will join a team where collaboration between departments is essential and where your role will have a tangible impact on the daily operations of the service department. If you enjoy interacting with people, have a passion for the automotive industry, and are looking for a dynamic role, we would love to meet you.

What employee benefits?

• Insurance, employee discounts and performance bonuses.
• Absolutely. Some junior positions include comprehensive training.
• Depending on the position (BDC/marketing/administration), a hybrid model may be offered.
• Yes. Comprehensive onboarding program, training sessions, and internal workshops.