Dynamic Service Advisor: Drive Customer Care

Grande Prairie Hyundai; Grande Prairie; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Vehicle program

Family assistance

Events & contests

Career development

Job summary

Grande Prairie Hyundai is hiring a Service Advisor to deliver an exceptional client experience and keep service operations running smoothly. You will estimate costs, greet customers, discuss needs, prepare orders, and coordinate with technicians to ensure timely, quality work.

Minimum 2 years of dealership experience is preferred; CDK knowledge is a plus. Strong communication, organization, and a customer-first mindset are essential for success in this fast-paced role.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role required
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Skills

Automotive knowledge

Customer experience

Communication skills

Organization

Tools

CDK

Job description

Grande Prairie Hyundai is hiring a Service Advisor to deliver an exceptional client experience and keep service operations running smoothly. You will estimate costs, greet customers, discuss needs, prepare orders, and coordinate with technicians to ensure timely, quality work.

Minimum 2 years of dealership experience is preferred; CDK knowledge is a plus. Strong communication, organization, and a customer-first mindset are essential for success in this fast-paced role.