Hyundai Service Advisor

Tribe513; North Vancouver; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Training opportunities

Career advancement

Team atmosphere

Job summary

Jim Pattison Hyundai Northshore is seeking an experienced Service Advisor to be the first contact for customers in the Service Department. You will ensure a friendly, professional, and positive experience while building strong customer relationships.

The ideal candidate is organized, customer-focused, and able to multi-task in a fast-paced automotive service environment. Weekend hours are required, and the role reports to the Parts & Service Manager.

Qualifications

• Valid BC driver's license and clean driving record.
• Experience as a Service Advisor in automotive is preferred.
• CDK One-Eighty experience is an asset.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer-service and communication skills.

Responsibilities

• Greet customers in the Service department and assess needs.
• Answer incoming calls promptly and professionally.
• Document vehicle concerns on Repair Orders and propose repairs.
• Prepare quotes for recommended services and obtain approvals.
• Coordinate between customers, parts, and technicians.
• Keep customers informed on vehicle status and delays.
• Handle complaints promptly and professionally.

Skills

Customer service

Data entry

Communication

Attention to detail

Multi-tasking

Punctual

Calm under pressure

Driver's license

Tools

CDK One-Eighty

MS Office

Job description

Jim Pattison Hyundai Northshore is looking for an experienced Service Advisor to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly, professional, and positive experience.

The ideal candidate is organized, customer-focused, and takes pride in providing great service while building strong relationships with our customers.

Schedule: This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership’s operating hours.

This role reports to the Parts & Service Manager of the dealership.

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; elevate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].