Technical advisor

JLD - Laguë (John Deere dealer); Ange-Gardien; On-site; CAD 47,840 - 62,400; Full time

Benefits offered by this job

Group insurance

RRSP plan

Boots allowance

Workwear provided

Paid personal leave

Virtual healthcare

Employee Assistance Program

Family discounts

Continuous training

Job summary

Groupe JLD-Laguë in Quebec and Ontario is seeking a dedicated customer service professional to support repair management and field service coordination. You will interact with customers, advise on solutions, and help ensure a positive experience across John Deere equipment needs.

You will join a large network offering training, benefits after probation, and long-term growth. The role emphasizes teamwork, safety, and service excellence within a dynamic agricultural and industrial context.

Qualifications

• Experience as a technical advisor in the agricultural or industrial field is considered an asset.
• A genuine passion for the agricultural, commercial, or industrial sector.
• Functional English: an asset to serve English-speaking customers related to the role.
• Strong skills in verbal communication, active listening, understanding customer needs, and thoroughness in your research.

Responsibilities

• Be a cornerstone of a dedicated team delivering exceptional customer experiences.
• Promote our services and build customer loyalty.
• Assist, advise, and resolve customer inquiries in a timely manner.

Skills

Customer service

Communication

Active listening

Job description

Come and make a career at Green Tech and apply for our open positions in Quebec and Ontario. Training available!

Job status

Full time

Day, Week

Number of hours per week

40 hours

Intermediate to advanced experience: salary from $23 to $30 per hour + bonus and overtime pay

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

WHAT YOU WILL DO:

We know you’re an expert in customer service and repair management, so let’s talk about what makes this position truly EXTRAORDINARY.

Here, you won’t just respond to customer inquiries or generate work orders. You’ll be a cornerstone of a dedicated team focused on delivering exceptional customer experiences, where every interaction is an opportunity to assist, advise, and build lasting trust.

Your role will go far beyond managing repairs and planning schedules. You’ll play a vital part in ensuring customer satisfaction and loyalty, promoting our services, and contributing to their success. In a dynamic environment with opportunities to grow, you’ll have everything you need to thrive with us.

WHAT WE OFFER YOU:

• Group insurance after just 3 months of service to give you peace of mind. Plus, dental coverage and virtual healthcare are included in this package!
• RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.
• An annual allowance for safety boots, ensuring you’re always well-equipped and safe.
• Workwear provided, so you’re always ready to take on the day in optimal conditions.
• Paid personal leave, because your well-being and balance are a priority.
• Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.
• An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.
• Exclusive discounts for you and your family, making your purchases more affordable!
• Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.

WHAT WE ARE LOOKING FOR IN YOU:

Experience as a technical advisor (in the agricultural or industrial field) is considered an asset.

A genuine passion for the agricultural, commercial, or industrial sector.

Functional English: an asset to serve English-speaking customers related to the role.

Strong skills in verbal communication, active listening, understanding customer needs, thoroughness in your research, and a true passion for customer service!

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!

What we offer you!

We offer a range of benefits, some of which are available after the 3 month probation period.

• Ongoing training with our John Deere experts
• Paid personal days off
• Company-paid RRSP
• Company-covered virtual medicine
• Company-covered global health assistance program for employees and their families
• An annual budget for the purchase of work tools

Come and discover your extraordinary team!