Remote Tech Support Specialist Grow with a Supportive Team

Connex Telecommunications Inc.; Hamilton; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Training and equipment provided

Job summary

Connex Telecommunications Inc. (DependableIT) is seeking a Technical Support Representative to handle inbound calls and guide customers through troubleshooting for Internet, Digital Phone, and Cable TV services. This role includes coordinating on-site technician dispatch when needed.

The position offers a remote-friendly work setup with in-office options, competitive wage, and ongoing development. Training and equipment are provided, with potential bilingual earning opportunities.

Qualifications

• 1 year customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to handle challenging callers with empathy.
• Comfortable with technology and the Internet.
• Willing to receive ongoing feedback and coaching.

Responsibilities

• Provide exceptional customer service by responding to inbound calls.
• Resolve technical issues related to Internet, cable TV, and digital phone.
• Guide basic computer users and demonstrate patience and strong communication.
• Be an active listener with empathy in a non-scripted environment.
• Work in a fast-paced, high-volume environment.
• Achieve performance goals for call time, accuracy, quality, de-escalation, and satisfaction.

Skills

Customer service

Problem solving

Active listening

Communication

De-escalation

Tools

Windows applications

Job description

Connex Telecommunications Inc. (DependableIT) is seeking a Technical Support Representative to handle inbound calls and guide customers through troubleshooting for Internet, Digital Phone, and Cable TV services. This role includes coordinating on-site technician dispatch when needed.

The position offers a remote-friendly work setup with in-office options, competitive wage, and ongoing development. Training and equipment are provided, with potential bilingual earning opportunities.