On-Site Tech Support & Customer Care Pro

Kibbi Technologies Inc.; Halifax; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Vision care

Dental care

Employee assistance program

Job summary

Concentrix in Dartmouth, NS is seeking a Customer Service / Technical Support Rep to deliver exceptional customer experiences and tech-based solutions for a Fortune 500 brand. The role requires handling hardware/software inquiries and providing expert support with a customer-first approach.

Location is on-site in Dartmouth, NS. 1 year of customer service experience, strong English communication, and the ability to learn quickly are essential.

Qualifications

• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.
• Patience in working with customers is second nature for you.

Responsibilities

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.

Skills

Customer service

Communication skills

Problem solving

Patience with customers

Quick learner

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Concentrix in Dartmouth, NS is seeking a Customer Service / Technical Support Rep to deliver exceptional customer experiences and tech-based solutions for a Fortune 500 brand. The role requires handling hardware/software inquiries and providing expert support with a customer-first approach.

Location is on-site in Dartmouth, NS. 1 year of customer service experience, strong English communication, and the ability to learn quickly are essential.