Customer Experience Specialist

Specialized Recruiting Group -London, Ontario; Ingersoll; On-site; CAD 42,000 - 56,000; Full time

Job summary

Unknown company in Ontario seeks an experienced Customer Service Representative to deliver high-quality service and resolve inquiries across channels. You will act as the primary contact for customers, ensuring timely responses and professional handling of requests.

You will process orders, maintain records, and collaborate with internal teams to improve processes and customer satisfaction. Strong communication, organization, and detail orientation are essential.

Qualifications

• High school diploma or equivalent is required; post-secondary education in business, communications, or a related discipline is an asset.
• 1–3 years of customer service, client support, contact centre, administrative, or related customer-facing environments.
• Demonstrated ability to manage customer inquiries and resolve issues professionally.
• Experience with CRM, ticketing, or enterprise business systems is an asset.
• Proficiency with Microsoft Office and general business technology.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Serve as a primary point of contact for customers across designated channels with professional and responsive service.
• Process customer inquiries, requests, transactions, and service updates accurately and efficiently.
• Maintain complete and accurate customer records in accordance with policies.
• Collaborate with internal departments to facilitate timely resolution of issues.
• Escalate complex issues to appropriate stakeholders while owning the customer experience.

Skills

Customer-focused

Communication skills

Problem solving

Time management

Attention to detail

Professionalism

Multi-tasking

CRM systems

Education

High school diploma

Post-secondary in business/communications (asset)

Tools

CRM systems

Ticketing software

Microsoft Office

Job description

Unknown company in Ontario seeks an experienced Customer Service Representative to deliver high-quality service and resolve inquiries across channels. You will act as the primary contact for customers, ensuring timely responses and professional handling of requests.

You will process orders, maintain records, and collaborate with internal teams to improve processes and customer satisfaction. Strong communication, organization, and detail orientation are essential.