Team leader, Management support and expertise support

Desjardins; Ottawa; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading financial services organization is seeking a Full-time Team Leader for Management Support in Ottawa. This role involves coordinating team activities, managing performance, and fostering a positive work environment. Candidates should possess a college diploma and relevant experience, with proficiency in both English and French.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Advanced proficiency in English due to job duties.

Responsibilities

• Coordinate technical activities and initiatives for the team.
• Develop and execute action plans.
• Manage performance and budget.

Skills

Action oriented

Customer Focus

Engagement

Differences

Nimble learning

Education

College diploma in a related field

Job description

Team leader, Management support and expertise support

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Team leader, Management support and expertise support

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Temporary position for 12 months

The work mode arrangement for the position is full-time on site

Required

As a team leader, you provide management support for the team. You coordinate your unit’s technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. You have functional authority over the team and manage individual performance. You solve technical problems and help develop and improve technical methods and procedures. You serve as technical collaborator for your unit and practitioners. More specifically, you will be required to:

• Help determine your unit’s service offer and ensure your projects and activities are planned and executed.
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
• Help develop training and skills development strategies and action plans for team members.
• Help resolve complaints and problems in accordance with the organization’s practices.
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.
  
  

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.
  
  

What You Bring To The Table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  
  

Action oriented, Customer Focus, Differences, Directs work, Engagement, Nimble learning

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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2025-06-23

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Banking

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