Team Lead, Prime Underwriting (Canada-Wide)

Strivecapital; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

Strivecapital, a dynamic Canadian mortgage lender, seeks a Team Leader for Mortgage Underwriting. The ideal candidate will have over 5 years of experience, strong decision-making abilities, and a focus on exceptional customer service. Join a team dedicated to enhancing the mortgage experience for brokers and clients while fostering a collaborative environment for growth.

Benefits

Competitive base salary and incentive pay

Vacation and Paid time off

Immediate benefits package

Welcoming learning environment

1-1 training with senior management

Career development training

Qualifications

• Minimum 5+ years mortgage underwriting experience.
• Strong leadership and coaching skills.
• Sound multi-tasking skills and excellent attention to detail.

Responsibilities

• Deliver exceptional customer service in every interaction.
• Support Credit Managers with training development.
• Handle first-level escalations and provide feedback.

Skills

Leadership

Communication

Decision-Making

Organizational Skills

Customer Service

Education

Post Secondary Degree or Diploma

Job description

Strive is an award winning Canadian residential mortgage lender obsessed with customer satisfaction. Our mission is simple: to offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building and best in market tech.

To succeed at Strive, you must embrace the fact that Strive is a start-up, has a very entrepreneurial culture and mindset and is committed to building a team-focused organization with bold goals and objectives to grow our company and reward staff excellence.

Reports To:

Credit Manager, Prime Underwriting

Purpose of Role:

This role is perfect for an outcome-focused people leader, who is seeking to join a team of driven and entrepreneurial professionals in the mortgage industry, wants to work closely with senior management, and further expand their expertise.

Strive is focused on providing brokers with the best experience when it comes to funding their mortgage files. A focus on relationship building, best in market tech, and an all-star team to take the file from start to finish and beyond. We have partnered with all 3 mortgage insurers, and offer a full suite of mortgage products.

This position requires strong decision-making skills as the company is constantly growing and changing. Sound judgement and the ability to pivot and adapt are key skills for success.

If you have a strong desire to learn, grow, and contribute to Strive’s goal of providing a better lending experience, we invite you to apply!

Responsibilities:

• Deliver an exceptional customer service experience in every interaction.
• Work hand in hand with Credit Managers in the development of robust training for new onboarding and ongoing employee performance.
• Provide support to the Credit Manager in day-to-day escalations to a team of Underwriters and Fulfillment Specialists in managing the adjudication and fulfillment functions.
• Provide support to Credit Managers with queue management as well as ensure documentation is properly distributed.
• Support leadership team with reporting requirements and ensuring reporting is actioned accordingly by the team.
• Be accountable for providing higher level approvals to support leadership team.
• Handle first level escalations and provide feedback to Credit managers regarding potential coaching opportunities.
• Act as subject matter expert for training of new team members
• Work with Credit Management you will support in the development of onboarding and technical training requirements for new underwriting staff.
• Identify opportunities for process improvement.
• Collaborate effectively with other business units, working together to deploy new products or technology initiatives.
• Develop a solid understanding of our Underwriting platform and third-party technology solutions.
• Work closely and collaborate with Management as well as Treasury, Risk and IT in regard to systemic system issues that may increase operational risk.
• Resolve any escalated credit issues, reply to internal and external client queries, and communicate credit decisions.
• Keep up to date on applicable legislation, as well as on the company’s policies, programs, procedures, and mortgage insurer policies.
• Continuously learn, adapt, engage, and grow in your role and as an integral part of the organization.
• Ensure you complete the training and comply with confidentiality and regulatory requirements.
• Act at all times in accordance with Strive’s risk appetite as defined by the RMUP.
• Maintain employee, customer and partner confidentiality as described by Strive’s Employee Handbook
• Minimum 5+ years mortgage underwriting experience
• Post Secondary degree or diploma required
• leadership and coaching skills
• Established and meticulous organizational skills
• Sound multi-tasking skills and excellent attention to detail
• Highly developed verbal and written communication skills
• Extensive knowledge of residential lending practices and products, with an emphasis on broker originations
• Sound underwriting of Governance and enterprise risk management, as well as real estate markets nationally
• Demonstrated ability to flourish in a high-volume environment
• An ability to quickly assess and make accurate decisions
• Commitment to grow as an individual by constantly learning and staying on top of industry changes
• Strong working knowledge of all 3 Mortgage Insurer programs and guidelines
• Positive attitude and commitment to drive company growth with exceptional customer service, strong team collaboration and sound credit decisioning

Employment Type:

Full time with regular working hours

What We Offer:

At Strive, we offer competitive pay and perks, that include, but are not limited to:

• Competitive base salary and discretionary incentive pay
• Vacation, Paid time off, and holidays
• Competitive benefits package that starts immediately
• A fun and welcoming learning environment to help you grow
• Working 1-1 with senior management and industry leaders
• Training and development catered to your career development needs

Additional Information:

Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.