Team Leader- Business Solutions Associate

Global Payments; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

3 weeks paid vacation

Benefits

Job summary

Global Payments seeks a Team Leader, Business Solutions Associate to lead a high‑performing team delivering exceptional merchant experiences and strengthening client relationships. You’ll drive operational excellence, resolve complex challenges, and identify opportunities to improve processes while supporting growth across the business.

You’ll empower your team, partner with cross‑functional groups, and contribute to revenue growth in a global payments and technology landscape.

Qualifications

• Leadership experience with coaching and developing high‑performing teams.
• Strong relationship‑building and stakeholder management skills.
• Proven problem-solving and analytical capabilities.

Responsibilities

• Lead and elevate team performance by fostering accountability, coaching, and continuous improvement.
• Resolve complex issues and escalations to protect client relationships and drive service quality.
• Identify operational improvements to increase efficiency and reduce risk.
• Support revenue growth while maintaining a client-first approach.

Skills

Leadership experience

Client management

Operations management

Decision making

Analytical skills

Education

Bachelor's degree in Business/Commerce/Operations Management/Finance

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We’re looking for a Team Leader, Business Solutions Associate to join our ever-evolving Business Solutions Team and help shape the future of global commerce. In this role, you’ll lead a high-performing team that delivers exceptional merchant experiences, drives operational excellence, and strengthens long-term client relationships.

Your leadership will directly influence service quality, business growth, and the success of merchants who rely on Global Payments every day. By empowering your team, improving processes, resolving complex challenges, and identifying new opportunities, you’ll help create seamless payment experiences while advancing our mission to deliver innovative solutions that power commerce around the world. This is an opportunity to make a measurable impact, grow your leadership career, and contribute to the future of a global payments and technology leader.

We offer a base salary of $60,000 - $65,000 + monthly commissions and team sales incentives + benefits + 3 weeks paid vacation...and much much more...

What you'll own

Lead and elevate team performance by fostering a culture of accountability, coaching, and continuous improvement that strengthens merchant satisfaction, operational excellence, and business results. Drive exceptional merchant outcomes by ensuring complex issues, escalations, and service challenges are resolved effectively, protecting client relationships and reinforcing trust in Global Payments. Identify and implement operational improvements that increase efficiency, reduce risk, enhance service delivery, and create a better experience for merchants, colleagues, and business partners. Influence business growth opportunities by strengthening merchant relationships, uncovering opportunities to expand value, and supporting revenue growth while maintaining a client‑first approach. Champion cross‑functional collaboration and change initiatives that improve processes, support strategic objectives, and ensure teams are prepared to successfully navigate evolving business needs.

What you'll bring

Proven experience in client management, customer support, account management, operations, payment services, or a related field, with a track record of delivering strong business and client outcomes. Leadership experience with the ability to coach, motivate, and develop high‑performing teams while fostering accountability and engagement. Strong relationship‑building and stakeholder management skills, with the ability to influence outcomes and collaborate effectively across multiple business functions. Demonstrated problem‑solving and analytical capabilities, with experience identifying opportunities, implementing improvements, and driving measurable results. Excellent communication and decision‑making skills, with the ability to manage competing priorities and navigate complex situations in a fast‑paced environment. It's a bonus if you have a bachelor's degree in Business, Commerce, Operations Management, Finance, or a related field. Experience leading process optimization, continuous improvement, or operational excellence initiatives. Knowledge of payment processing, merchant services, financial services, or a related industry.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

#LI‑Hybrid

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].