Team Lead, Underwriting Support

Liberty Mutual Canada; Calgary; Hybrid; CAD 73,000 - 85,000; Full time

Job summary

An established industry player is seeking a Team Lead for Underwriting Support in Calgary. This pivotal role involves leading a dedicated team to enhance underwriting operations, ensuring timely and accurate delivery of services. The ideal candidate will possess strong commercial lines knowledge, effective communication skills, and a passion for fostering a collaborative team culture. Join a forward-thinking organization that values diversity and inclusion, offering a flexible work environment and comprehensive benefits. If you're ready to make a significant impact in the insurance sector, this opportunity is perfect for you.

Benefits

Flexible work environment

Competitive time off policy

Tuition reimbursement programs

Employee Assistance Programs

Diversity and inclusion committees

Qualifications

• 3+ years of experience in commercial lines underwriting operations.
• In-depth knowledge of underwriting products and processes.

Responsibilities

• Lead a team in supporting underwriters with underwriting activities.
• Drive operational excellence and improve processes for efficiency.

Skills

Commercial lines underwriting

Risk analysis/selection

MS Excel

Effective communication

Problem-solving

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

MS Word

Job description

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Location: Toronto or Montreal or Calgary or Vancouver

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

Liberty is seeking a Team Lead, Underwriting Support to join us and play an important role in the growth of our business. As a key member of the Operations team, this role will lead a team of operations professionals responsible for performing basic underwriting activities, such as qualifying requests for proposals, gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.

You will be accountable for the timely, efficient and accurate delivery of production support, including prospect and renewal quotes, new business and renewal policies and production, and audit adjustments. Accountable for selection, employee training/development, objective setting, performance evaluation, salary reviews and employee development for the site.

Duties and Responsibilities:

• Select, develop, and manage a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various underwriting support activities.
• Partner with underwriting to direct the day-to-day activities of the team by facilitating communication and establishing priorities, reviewing assignments, redirecting work when needed, and assisting in problem solving to make improvements in the work or meet established operations service standards
• Responsible for the acquisition, retention, and development of Underwriting Operations Associate talent.
• Formally manage, guide, and mentor Underwriting Operations Associates to improve technical and behavioral capabilities.
• Champion and model our Liberty values and Guidelines for Inclusion to drive market leading culture and ensures positive employee engagement.
• Work closely with the leadership team to identify, prioritize, implement and stabilize operational initiatives to drive a best-in-class operating model, service and productivity.
• Build a team culture of collaboration with other Liberty Mutual Canada business units to ensure sharing of best practices across the organization and overall operational excellence.
• Drive operational excellence by reviewing, improving, designing and implementing scalable and repeatable operational processes that improve efficiencies and deliver market-leading value to our brokers and clients.

Skills & Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience insupporting a commercial lines underwriting operation.
• In-depth knowledge of commercial lines underwriting products and processes.
• Intermediate knowledge of property and casualty insurance coverage.
• Understanding of risk analysis/selection and risk assessment.
• Familiarity with rating procedures, plans, systems/workflow and pricing.
• Advanced skills in MS Excel and Word.
• Demonstrated ability to effectively delegate tasks to team members, fostering collaboration and ensuring efficient workflow while empowering others to take ownership of their responsibilities.
• Effective communication skills, including listening, writing, providing constructive feedback etc.
• Strong planning and organizational skills.
• Proficient in analyzing and solving problems.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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