Team Lead Guest Services

Germain Hôtels; Calgary; Vor Ort; CAD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Partial group insurance

Promotional rates across Canada

Career development opportunities

Hotel gym access

Employee referral program

Employee Assistance Program

Zusammenfassung

Alt Hotel Calgary University District, part of Germain Hotels, is seeking a Guest Services Team Leader to oversee the front office on shift and ensure exceptional guest service. You will train and mentor staff, coordinate tasks, and drive efficient operations in a fast-paced environment.

Qualified candidates will have a hospitality diploma, strong problem-solving and communication skills, and supervisory experience.

Qualifikationen

• Hospitality diploma / degree or equivalent experience.
• Problem solving and ability to multi-task.
• Excellent customer service and communication skills.
• Supervisory experience is an asset.
• Able to work in a team environment.
• A second language an asset.

Aufgaben

• Oversee shift operations for the front office on duty to ensure guest satisfaction.
• Train, coach and mentor employees to achieve job fulfillment.
• Distribute tasks and coordinate workflow for on-time delivery.
• Seek feedback on guest satisfaction and resolve issues per mission statement.
• Maximize inventory levels during high occupancy nights.
• Monitor standards, policies and procedures.
• Know emergency procedures and crisis management to ensure guest safety.
• Maintain professionalism and commitment to guest service excellence.
• Comply with Germain Hotels policies and code of ethics.
• Perform any other tasks assigned by management.

Kenntnisse

Customer service

Leadership

Communication

Multi-tasking

Ausbildung

Hospitality diploma/degree

Jobbeschreibung

Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN

Description

Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standard are maintained for all positions within the front office while on duty.

WHAT YOU'LL DO

• Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
• Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment
• Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties
• Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
• Effectively maximize inventory levels during high occupancy/sold out nights
• Monitor standards, details, policies and procedures
• Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment
• Maintain a high level of professionalism in all aspects of job performance
• Consistently demonstrate a commitment to personal guest service excellence
• Comply with the Germain Hotels policies, procedures and code of ethics
• Perform any and all other tasks which are assigned by management

WHAT YOU'LL BRING

• Hospitality diploma / degree or equivalent experience
• Problem solving skills, as well as the ability to work quickly and multi-task
• Excellent customer service and communication skills
• Supervisory experience an asset
• Able to work in a team environment
• A second language an asset

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full time employees
• Promotional rate to discover Germain Hotels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral programEmployee Assistance Program for team member and their family