General Support Agent

Germain Hotels group; Montreal; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Group insurance contribution

Promotional rate across Germain Hôtels

Career development opportunities

Hotel gym access

Employee referral program

Employee Assistance Program

Job summary

Germain Hotels group in Montreal is seeking a General Support Agent to warmly greet guests, manage the lobby and entrance, and coordinate valet parking and baggage handling. You will help with conference setup, assist with special requests, and ensure rooms and equipment meet hotel standards.

Ideal candidates bring customer service experience, strong people skills, and physical stamina for lifting and standing, with a valid driver’s license.

Qualifications

• Experience in customer service.
• Professional, enthusiastic, energetic.
• Ability to lift up to 50 lb and stand for up to 5 hours.
• Current driver’s license is required.

Responsibilities

• Greet guests on arrival, open doors and inform them about parking procedures.
• Park and retrieve cars; record license plates; match guests to rooms.
• Assist guests with baggage and special requests.
• Prepare conference and banqueting rooms per standards and supervisor guidance.
• Familiarize with conference and banqueting standards and room setups.
• Ensure all equipment and rooms meet hotel standards and safety policies.
• Identify stored bags and show guests room features.

Skills

Customer service

People skills

Physical stamina

Standing work

Bilingual (asset)

Job description

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.

What You'll Do

• Greet guest on arrival, open doors and inform them about parking procedures.
• Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
• Help guests with baggage and any special requests
• Perform related maintenance/cleaning of equipment
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• Ensure all equipment and rooms are set-up and prepared to hotel standards.
• Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
• Correctly identify stored bags
• Show guests the room features

What You'll Bring

• Previous customer service experience
• Professional, enthusiastic, energetic, a people person
• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 5 hours
• A second language, an asset
• Excellent customer service
• Current drivers licence (able to drive automatic and standard transmission)

What We Offer

• A percentage of the group insurance is paid by the employer for full time employees
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family