Guest Services Associate

Custom Software Systems Inc.; Calgary; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Compensation package

Flexible benefits

Positive team culture

Advancement opportunities

Job summary

MasterBUILT Hotels in Calgary is seeking a Guest Services Associate for the Courtyard and Residence Inn by Marriott Calgary South. You will manage front desk tasks, ensure accurate check-ins and checkouts, and deliver outstanding guest service.

The role requires 1–2 years in customer service, hospitality experience is a plus, and familiarity with basic office equipment. You’ll work early mornings, evenings, or weekends, contributing to a positive, guest-focused team and seamless operations.

Qualifications

• 1–2 years of experience in a customer service-oriented role
• Previous hospitality experience is an asset
• Familiar with general office equipment such as photocopiers, scanners etc.

Responsibilities

• Perform check-ins and checkouts with accuracy and detail
• Ensure each guest has received exceptional service
• Handle guest requests promptly and professionally, including special requests

Skills

Customer service

Teamwork

Communication

Education

High School Diploma or GED

Tools

Photocopiers

Scanners

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

GUEST SERVICES ASSOCIATE

Courtyard and Residence Inn by Marriott, Calgary South

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.

RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest serviceand guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• May be required to work early morning, late evening and weekend shifts
• Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.