Team Lead - FM HUB

E4C; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

4 weeks vacation

Health Benefits Package

EFAP

HSA

RRSP Matching

Professional Development Opportunities

Job summary

e4c is seeking an FM HUB Team Lead to provide day-to-day leadership, supervise staff, and oversee participant intake and coaching within the Financial Management HUB program. The role emphasizes trauma-informed, strengths-based practices and collaboration with partners to improve financial and housing stability.

The position requires several years in case management, leadership experience, and a solid understanding of intake processes and benefits navigation, with a focus on serving marginalized

Qualifications

• 3+ years in case management or financial empowerment
• 2+ years in team leadership or supervision
• Experience with intake, eligibility, and onboarding processes
• Experience serving marginalized populations
• Familiarity with financial literacy and benefits navigation

Responsibilities

• Provide day-to-day leadership and supervision of FM HUB staff
• Coordinate workflows, staffing, and service delivery
• Oversee participants' referrals, intake, and onboarding
• Ensure services align with program criteria and funder requirements
• Monitor quality, compliance, and outcomes; implement improvements
• Respond to operational issues and safety concerns
• Maintain documentation, reporting, and data quality
• Build relationships with community partners and funders
• Support trauma-informed, strengths-based practices across the program
• Contribute to planning and continuous improvement initiatives

Skills

Team leadership

Supervision

Trauma-informed care

Person-centered care

Communication

Education

Degree in Social Work or related field

Tools

Microsoft Office

Spreadsheets

Database systems

Job description

About e4c

e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact.

Position Summary

The FM HUB Team Lead provides day-to-day leadership, coordination, and oversight of the Financial Management HUB (FM HUB) program, supporting effective service delivery, participant intake, and financial empowerment services.

Reporting to the Director, Financial Empowerment, the role supervises and mentors team members while maintaining a small participant caseload and ensuring services are delivered using person-centered, trauma-informed, and recovery-oriented practices. Through a strengths-based and relationship-focused approach, the FM HUB Team Lead fosters a collaborative team environment, promotes consistent service standards, and supports participants in achieving greater financial and housing stability.

Schedule

• Monday to Friday; 8:00AM - 4:30PM

Key Responsibilities

• Provide day-to-day leadership, supervision, coaching, and support to FM HUB employees to ensure effective and consistent service delivery.
• Coordinate and oversee operational workflows, staffing capacity, workload distribution, and daily service delivery activities.
• Lead and manage participant referrals, intake processes, eligibility assessments, and onboarding activities.
• Ensure intake, financial administration, and coaching services are delivered in alignment with program criteria, funder requirements, and organizational policies.
• Monitor service quality, operational performance, compliance, and participant outcomes, implementing improvements as needed.
• Respond to operational issues, safety concerns, critical incidents, and emerging risks while supporting staff through de-escalation and follow-up processes.
• Maintain accurate documentation, records, reporting, and data quality to support accountability, compliance, and program evaluation.
• Build and maintain collaborative relationships with community partners, referral sources, funders, and internal programs to strengthen service coordination.
• Support continuous improvement initiatives by identifying service gaps, operational trends, and opportunities to enhance participant access and outcomes.
• Contribute to team development, operational planning, and the implementation of trauma-informed, strengths-based, and recovery-oriented practices across the program.

Qualifications

Education

• Degree in Social Work, Human Services, Psychology or a related field

Certification

• Valid Class 5 Driver's License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• Training in Standard First Aid and CPR, Suicide Intervention, Mental Health First Aid, Non-Violent Crisis Intervention, De-escalation, Motivational Interviewing, Trauma-Informed Care, and Cultural Awareness is recommended.
• Training or certification in financial management services, accounting, or a related field is considered an asset.

Experience

• 3+ years of experience in case management, financial empowerment, community support services, or a related field.
• 2+ years of experience in team leadership, supervision, and service coordination.
• Strong knowledge of intake processes, financial literacy, benefits navigation, and person-centered, strengths-based practices.
• Experience supporting marginalized populations, including individuals facing financial instability, homelessness, and complex barriers.
• Proficiency in Microsoft Office, spreadsheets, and database systems; experience or training in financial management or accounting is considered an asset.

Compensation and Benefits

• 4 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.