Housing Support Worker - AHS

E4C; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

3 weeks vacation

10 paid sick days

Robust Benefits Package

EFAP

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

Job summary

e4c seeks a Housing Support Worker in Edmonton to assist individuals and families experiencing homelessness with housing stability, goal-setting, and access to community resources.

Using recovery-oriented, trauma-informed approaches, you will advocate, connect services, and promote independence while documenting progress and collaborating with Homeward Trust and government partners to address root causes of homelessness.

Qualifications

• Diploma in Human Services, Social Work, Sociology, Education or related field.
• Certification in Standard First Aid and CPR.
• Valid Class 5 Driver’s License and vehicle.
• Proof of vehicle insurance, registration and 3-year drivers abstract.
• De-escalation.

Responsibilities

• Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered approach.
• Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence.
• Connect participants to internal and community resources, including income supports, healthcare, and social services.
• Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability.
• Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity.
• Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency.
• Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members.

Education

Diploma in Human Services, Social Work, Sociology, Education or related field

Tools

MS Outlook

Word

Excel

Job description

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Housing Support Worker (HSW) with e4c’s Adult Housing Supports program helps individuals and families experiencing homelessness achieve long-term housing stability and overall well-being. Using a recovery-oriented, wrap-around approach, the HSW supports participants in developing personalized goals, life skills, financial stability, wellness practices, and household management. This role involves connecting participants with internal and external resources, advocating for access to essential services, and promoting independence through guided timelines and gradual involvement. The HSW works collaboratively with Homeward Trust and the Government of Alberta to address the root causes of homelessness, foster self-sufficiency, and support participants in successfully transitioning out of homelessness with dignity and lasting success.

Schedule

• Monday to Friday; 8:00AM – 4:30PM
• Some flexibility in scheduling is required based on program needs

Key Responsibilities

• Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered, and trauma-informed approach.
• Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence.
• Connect participants to internal and community resources, including income supports, healthcare, and social services.
• Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability.
• Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity.
• Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency.
• Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members.

Qualifications

Education

• Diploma in Human Services, Social Work, Sociology, Education or related field.

Certification

• Standard First Aid and CPR.
• Valid Class 5 Driver’s License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• De-escalation

Experience

• 2+ year experience supporting marginalized, high-risk, or vulnerable populations, including Indigenous communities
• Knowledge of social services, harm reduction, sexual exploitation, trauma, addictions, mental health, homelessness, and Indigenous culture.
• Experience de-escalating crises and managing potentially volatile situations, including individuals under stress, influence, or in mental health crisis.
• Strong interpersonal and communication skills for working with diverse populations.
• Proficient in MS Outlook, Word, Excel, database applications, and general computer operations.

Compensation and Benefits

• 3 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.