Program Assistant - HUB

E4C; Edmonton; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Vacation

Sick days

Benefits package

EFAP

HSA

RRSP matching

Professional development

Job summary

e4c is seeking a Program Assistant to support the Financial Management Hub with day-to-day administrative tasks, data entry, record-keeping, and front-line inquiries. You will assist Financial Administrators and help maintain organized filing and scheduling to ensure smooth service delivery.

Qualifications include a Diploma in Business Administration or related discipline, and certifications such as First Aid/CPR and Crisis Intervention are assets.

Qualifications

• Diploma in Business Administration, Information Processing or related discipline.
• 1+ years of administrative support experience.
• Proficient in MS Word, MS Excel, and MS Outlook.
• Knowledge of office equipment and computer software programs.
• Understanding of complex barriers that affect people living on a low-income is an asset.
• Knowledge and use of Database software is an asset.
• Knowledge and experience with community programs and resources related to financial literacy is an asset.

Responsibilities

• Respond to telephone, electronic, and in-person inquiries, or redirect them to the appropriate team member.
• Provide administrative support to Financial Administrators in day-to-day operations, including data entry, documentation and case note recording, correspondence management, scheduling and confirming appointments, coordinating fund distribution, and distributing transit passes.
• Provide general information about the Financial Management Hub Program and its services to team members, persons served, and the general public.
• Respond to general phone and in-person inquiries in a professional, courteous, and client-centered manner.
• Operate and maintain a multi-line telephone and voicemail system, including programming features, setting up new mailboxes, and providing basic technical support to staff.
• Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail.
• Maintain inventory of office supplies, place orders as required, and arrange servicing of office equipment.
• Organize, sort, and file documentation in accordance with established filing systems in a timely and accurate manner.
• Send and receive email communications with partner agencies and creditors.

Skills

Data entry

Record keeping

Scheduling

Communication

Office equipment familiarity

Education

Diploma in Business Administration or related discipline

Standard First Aid and CPR

Crisis Intervention

Tools

MS Word

MS Excel

MS Outlook

Job description

About e4c

e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact.

Position Summary

The Financial Management Hub Program is an initiative intended to enhance the capacity of persons served by supporting housing stability, mental health, and overall well-being. Working collaboratively with community resources, the Financial Management Hub provides financial support to individuals and families facing housing and financial barriers.

The Program Assistant supports day-to-day administrative duties, including data entry, record-keeping, managing incoming and outgoing correspondence (phone, fax, mail, etc.), scheduling and confirming appointments, maintaining filing systems, and providing support to Financial Administrators as required. The Program Assistant acts as the first point of contact for telephone, electronic, and walk-in inquiries from the community and ensures that a safe and welcoming environment is maintained for all individuals accessing services at the Financial Management Hub.

Key Responsibilities

• Respond to telephone, electronic, and in-person inquiries, or redirect them to the appropriate team member.
• Provide administrative support to Financial Administrators in day-to-day operations, including but not limited to data entry, documentation and case note recording, correspondence management, scheduling and confirming appointments, coordinating fund distribution, and distributing transit passes.
• Provide general information about the Financial Management Hub Program and its services to team members, persons served, and the general public.
• Respond to general phone and in-person inquiries in a professional, courteous, and client-centered manner.
• Operate and maintain a multi-line telephone and voicemail system, including programming features, setting up new mailboxes, and providing basic technical support to staff.
• Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail.
• Maintain inventory of office supplies, place orders as required, and arrange servicing of office equipment.
• Organize, sort, and file documentation in accordance with established filing systems in a timely and accurate manner.
• Send and receive email communications with partner agencies and creditors.

Qualifications

Education

• Diploma in Business Administration, Information Processing or related discipline

Certification

• Standard First Aid and CPR.
• Crisis Intervention

Experience

• 1+ years of experience with administrative support and information processing is required.
• Knowledge of office equipment and computer software programs i.e., MS Word; MS Excel and MS Outlook
• Understanding of complex barriers that affect people living on a low-income is an asset.
• Knowledge and use of Database software is an asset.
• Knowledge and experience with community programs and resources related to financial literacy is an asset.

Compensation and Benefits

• 3 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.