Coordinator, Financial Empowerment (2026-344-CP)

WoodGreen Community Services; Toronto; Hybrid; CAD 39,000 - 50,000; Part time

Job summary

WoodGreen Community Services is hiring a Coordinator, Financial Empowerment in Toronto. You will oversee the free income tax filing service, organize group workshops, and help develop new client services for low-income clients.

The role requires a Bachelor’s degree in a related field and 2+ years coordinating programs and workshops in social services. Hybrid work is possible; contract ends March 31, 2027 with a fixed hourly rate.

Qualifications

• Bachelor’s degree in social services, finance, business, or related field.
• Minimum 2+ years coordinating program delivery and facilitating workshops.
• Experience with CVITP or coordinating large volunteer programs is an asset.
• Experience working from client-centred, anti-oppressive framework.
• Experience mentoring volunteers and students with varied skills.

Responsibilities

• Coordinate intake/appointment bookings for FE and Income Tax services and train volunteers.
• Perform light-touch financial empowerment interventions with clients and assist with tax filings.
• Maintain documentation and data entry in program database; ensure data quality.
• Coordinate tax volunteer training, clinic service delivery, and provide oversight to volunteers.
• Monitor volunteers, provide feedback, and resolve conflicts with leadership volunteers.
• Develop and facilitate Financial Literacy Workshops for diverse clients on related topics.
• Plan workshop bookings and arrange volunteer support as needed.
• Conduct outreach to build relationships with community partners.

Skills

Communication skills

Interpersonal skills

Time management

Detail oriented

Education

Bachelor’s Degree in Social Work, Finance, Business Administration, or a related field

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

Employment Type: Contract Hourly (ending March31, 2027), Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week (Monday- Friday, 9am – 5pm, evening and/or weekend based on seasonal operations)

Work Setting: Primary Site: 815 Danforth Ave, Toronto, ON
Hybrid - eligible for hybrid work arrangements based on operational needs

Salary: G - $31.85/hour

Application Deadline: September 18, 2026by 11:59 pm

Competition #2026-344-CP Coordinator, Financial Empowerment (2026-344-CP) Employment Type: Contract Hourly (ending March31, 2027), Bargaining Unit (1 Vacancy) Work Hours: 35 hours/week (Monday- Friday, 9am – 5pm, evening and/or weekend based on seasonal operations) Work Setting: Primary Site: 815 Danforth Ave, Toronto, ON
Hybrid - eligible for hybrid work arrangements based on operational needs Salary: G - $31.85/hour Application Deadline: September 18, 2026by 11:59 pm

Program Overview – Financial Empowerment, Community Programs

The Financial Empowerment (FE) Program serves to prevent, reduce, and alleviate poverty by directly addressing the financial barriers in the lives of our clients. We provide free and unbiased financial counselling, education, and tax filing support to Torontonians who are living on a low income and who are unable to address these issues alone. We are a program in constant development and expansion, actively pursuing opportunities to explore innovative methods, and produce research on best practices to maximize client impact.

The Coordinator, Financial Empowerment will oversee the operation of WoodGreen's free, year-round income tax filing service and develop, coordinate, and facilitate group workshops to clients and professionals on financial topics relevant to living on a low income, and support the development and implementation of new client service innovations within our program.

What You Will Do

• Coordinate the intake/appointment booking functions for the FE and Income Tax services and provide training/oversight to students and volunteers.
• Perform light-touch financial empowerment interventions with clients (e.g. tax returns, access Notices of Assessment from CRA records, support clients in completing financial applications).
• Maintain timely documentation/case notes in program database regarding any direct client services provided, and support volunteers and students in accurate data entry.
• In collaboration with other staff, coordinate the scheduling and operation of tax volunteer training and tax clinic service delivery, and provide instruction/oversight to volunteers.
• Monitor volunteer performance, provide constructive feedback, and conflict resolution.
• Collaborate with leadership-level volunteers to support skill development of new volunteers, prioritizing high quality and respectful customer service.
• Develop and facilitate Financial Literacy Workshops to a diverse group of clients on a variety of financial topics relevant to living on a low income (tax filing and benefits access, debt and credit management, budgeting and money management, banking, low-income retirement planning, etc.).
• Coordinate and maintain schedule of workshop bookings, and book appropriate volunteer support where needed.
• Perform outreach and networking activities as needed to build relationships with strategic community partners to reach target client groups.
• Collect attendance records, client feedback forms, and administer research and evaluation surveys with participants.
• Participate in program planning and development activities.
• Collaborate with FE Supervisor & FE Manager to develop and execute plans for new client service intake and delivery innovations as part of newly funded projects.
• Provide support to other programs looking to connect their clients with FE services.

What You Bring to the Team

• Bachelor’s Degree in Social Work, Finance, Business Administration, or a related field.
• 2+ years’ experience coordinating program delivery and facilitating workshops in the social services sector.
• Experience performing intake or outreach with marginalized and vulnerable populations, participation with a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program is considered an asset.
• Experience working from client-centred, anti-oppressive framework
• Experience working with and mentoring volunteers, students with varied skill set

What Will Set You Apart

• Ability to adjust communication or teaching style to meet the needs of diverse groups of clients facing a variety of personal and systemic barriers.
• Outstanding communication and interpersonal skills.
• Detail-oriented, independent worker with strong organizational and time management skills.
• Comfortable setting up mobile technology (e.g. laptops, WiFi hub, projector, etc.).
• Strong computer skills including MS Outlook, Word, Power Point and Excel.
• Strong understanding of intersectionality of race, age, sexuality, gender, ability, and the associated risks of poverty and homelessness.
• Those with lived experience of one or several of these dynamics are highly encouraged to apply.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

• Are you currently employed by WoodGreen Community Services? *
• Are you legally entitled to work in Canada? *
• Do you have the minimum of a Bachelors Degree in Social Work, Finance, or Business Administration? *
• How many years of experience do you have coordinating program delivery in the social services sector? *
• How many years of experience do you have facilitating workshops? *
• Do you have experience coordinating a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program? *