Team Lead, Community Branch Network

HUB International; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Extended health benefits

Paid time off

Career development

Job summary

HUB International’s Brentwood Branch in Burnaby is seeking an experienced Insurance Advisor stepping into a Team Lead role. You’ll independently manage the Burnaby head office location, lead a small team of road agents, and balance sales, retention and service needs while ensuring regulatory compliance.

We value self‑starters who are entrepreneurial, client‑focused and collaborative. The role offers hands‑on coaching, sales training and opportunities to advance within HUB’s network of risk

Qualifications

• Level 2 General Insurance License or pursuing Level 2.
• 1 year insurance sales experience preferred.
• Demonstrated client service abilities.
• Leadership and teamwork capabilities.
• Strong knowledge of insurance products.

Responsibilities

• Develop a high performing, engaged team in collaboration with Branch Leadership.
• Provide feedback for performance reviews.
• Maximize resources through effective scheduling.
• Ensure compliance with insurer rules and privacy acts.
• Manage sales, retention and service needs of clients.
• Guide team and lead by example.
• Delegate tasks and drive continuous improvement.
• Handle client and dealership concerns proactively.

Skills

Leadership

Team management

Sales drive

Client service

Communication skills

Education

Level 2 General Insurance License

Tools

Microsoft Word, Excel, PowerPoint, Outlook

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you an experienced Insurance Advisor looking to grow your career into leadership? If you’re a self‑motivated and sales‑driven individual seeking work‑life balance and a team‑oriented culture – YOU can be our next Team Lead. Our Brentwood Branch is located right at our Burnaby Head Office. You’ll be independently managing this location so the ideal candidate would need to have sound judgement and the ability to juggle competing priorities. You’ll be leading a small team of road agents.

Responsibilities

• In collaboration with the Branch Leadership team, work towards the development of a high performing and engaged team
• Provide feedback to the manager or supervisor for team members performance reviews
• Maximize resources through effective scheduling
• Ensure compliance with all insurer (ICBC, CNS, Family etc.), Insurance Council of BC and Privacy Act rules and regulations
• Ensure control of ICBC inventory and correct handling of all documents and funds
• Support the continuous improvement, organization and efficiency of the branch
• Maintain strict confidentiality in regards to all corporate and employee issues
• Manage sales, retention and service needs of clients, balancing between Insurance Advisor and Team Lead duties as appropriate
• Handle and resolve client and dealership concerns in a positive proactive fashion
• Ensure employees are connected to Hub in the bigger picture and understand the mission, values and goals of Hub
• Stay current on education and training courses available and continue to develop your skills
• Provide guidance to the team and lead by example
• Delegate tasks as appropriate
• Other duties and responsibilities as needed

Skills, Characteristics & Qualifications

• Level 2 General Insurance License or actively pursuing Level 2 License
• 1 year experience in the Insurance sales environment preferred, but will take all skills, abilities and experience into consideration
• Demonstrated abilities in providing exceptional client service
• Demonstrated leadership and teamwork abilities
• Excellent Insurance Product knowledge
• Sales drive and initiative
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
• Strong communication skills

Where This Can Take You

We invest in our employees! We offer hands‑on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Company matching RRSP contributions
• Tuition financing and career‑related training and development
• Customisable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team‑oriented environment
• Ongoing personal and career development
• Extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions

The expected salary range for this position is $50,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF‑STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business. We want you to be INNOVATIVE and open to sharing your ideas. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER. You work with a high degree of INTEGRITY and ACCOUNTABILITY.

Department

Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Up to 25%

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full‑service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.