Team Administrator, Complex Risk

HUB International; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

RRSP matching

Tuition financing

Flexible benefits

Wellness program

Career development

Collaborative environment

Job summary

HUB International is seeking a proactive Team Administrator for our Complex Rick Division, based in Downtown Vancouver. The role emphasizes delivering outstanding client service within a fast-paced environment, supporting Production teams and insurers with meticulous documentation and reconciliation tasks.

Ideal candidates will have strong communication skills, solid MS Office knowledge (Excel/Word), and a motivated, team-oriented mindset.

Qualifications

• Demonstrates excellent customer service skills
• Strong attention to detail and accuracy
• Strong communication skills, both written and verbal
• Intermediate MS Office knowledge, with focus on Excel and Word
• You enjoy working in a fast paced, client-focused environment

Responsibilities

• Provides exceptional customer experience working with various Production teams
• Follows HUB Service Guidelines
• Processes all documentation according to HUB workflows
• Formally corresponds with customers and insurers
• Manages account reconciliation working with Accounting team
• Maintains accuracy of electronic files
• Reviews and ensures accuracy of policy documentation from insurers Abeyances and follow-up for outstanding information & documentation
• Reviews and prioritizes all assigned tasks on a daily basis including mail, emails, abeyances/activities
• Provides back-up support for other departments and Reception on an as-needed basis
• Continues professional development in order to enhance skills and abilities

Skills

Customer service

Attention to detail

Communication skills

MS Office

Fast-paced environment

Tools

Excel

Word

Job description

Who We Are

We are BC's largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you looking to jump start your career in commercial insurance? If you’re a self-motivated, detail-oriented individual seeking growth opportunities and a team-oriented culture – YOU can be our next Team Administrator in our Complex Rick Division. This position will be based out of our Downtown Vancouver, Bentall Office.

Requirements

• Demonstrates excellent customer service skills
• Strong attention to detail and accuracy
• Strong communication skills, both written and verbal
• Intermediate MS Office knowledge, with focus on Excel and Word
• You enjoy working in a fast paced, client-focused environment

A Day in the Life

• Provides exceptional customer experience working with various Production teams
• Follows HUB Service Guidelines
• Processes all documentation according to HUB workflows
• Formally corresponds with customers and insurers
• Manages account reconciliation working with Accounting team
• Maintains accuracy of electronic files
• Reviews and ensures accuracy of policy documentation from insurers Abeyances and follow-up for outstanding information & documentation
• Reviews and prioritizes all assigned tasks on a daily basis including mail, emails, abeyances/activities
• Provides back-up support for other departments and Reception on an as-needed basis
• Continues professional development in order to enhance skills and abilities

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation: Base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business. We want you to be INNOVATIVE and open to sharing your ideas. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER. You work with a high degree of INTEGRITY and ACCOUNTABILITY.

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department

Office Administration & Clerical: Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required

Accessibility

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

About HUB International

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.