Administrator, Personal Insurance

HUB International; Burnaby; On-site; CAD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

RRSP matching

Tuition financing and training

Flexible benefits for you and family

Mental and physical wellness

Team-oriented environment

Ongoing personal and career growth

Job summary

HUB International in Burnaby, BC is seeking an Administrator for Personal Insurance to support day-to-day operations in the Personal Insurance division. The Burnaby Still Creek head office is centrally located with SkyTrain access and nearby amenities.

You will handle invoicing, document management in EPIC, ICBC transactions, and coordinate daily mail. This role offers exposure to diverse administrative tasks in a busy insurance environment.

Qualifications

• 1+ year of experience in an office administrative position.
• Strong PC skills: Word, Excel, PowerPoint and MS Outlook.
• Excellent time management and ability to prioritize tasks.
• Level 1 General Insurance License is an asset.
• Self-starter and proactive team player.

Responsibilities

• Updating, invoicing, quality reviews and generating letters using EPIC.
• Preparing refund requests.
• Scanning and attaching documents in EPIC.
• Coordinate and handle daily incoming mail (hardcopy and electronic).
• Processing outgoing mail.
• Closing of ICBC transactions and procedures.
• Review documents for Quality Assurance protocols.
• Assist in monitoring and maintaining ICBC inventory/back-end inventory.
• Process and package outgoing mail.
• Ensure organization of outstanding documents and storage are compliant.
• Support and/or collaborate with internal stakeholders.
• Other duties and responsibilities as assigned.

Skills

Office admin experience

MS Office

Time management

Self-starter

Organization

Attention to detail

Multi-stakeholder direction

General Insurance license

Tools

EPIC

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us!

A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you.

Our culture is renowned within the industry, and we value our people.

Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

POSITION DETAILS

As Administrator, Personal Insurance, you will supports the day-to-day administrative operations of the Personal Insurance division.

Our Burnaby Still Creek head office location is centrally located near Brentwood Town Centre and Gilmore station in the Willingdon Business Park.

This location is skytrain accessible with many shops, restaurants and other amenities nearby.

Responsibilities

• Updating, invoicing, performing quality reviews and generating letters using the Broker Management System (EPIC)
• Preparing refund requests as required
• Scanning & attaching documentation in Broker Management System
• Coordinate and handle daily incoming mail (hardcopy and electronic)
• Processing outgoing mail
• Closing of ICBC transactions and procedures
• Review documents for Quality Assurance protocols
• Assist in monitoring and maintaining ICBC inventory, back-end inventory
• Process and package outgoing mail
• Ensure the organization of outstanding documents and storage are in compliance and completed.
• Support and/or collaborate with internal stakeholders
• Other duties and responsibilities as assigned

Skills, Characteristics & Qualifications

• 1+ year(s) of experience in an office administrative position is an asset
• Strong PC skills i.e. Word, Excel, Power Point and MS Outlook
• Excellent time management and proven ability to effectively prioritize work flow
• Self-starter and proactive team player
• Superior organization
• Extremely detailed oriented
• Ability to take direction from multiple stakeholders
• Level 1 General Insurance License is an asset

Where This Can Take You

We invest in our employees! We offer hands‑on coaching and mentorship, alongside extensive training to ensure you succeed, today and tomorrow.

Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation
• Company matching RRSP contributions
• Tuition financing and career‑related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team‑oriented environment
• Ongoing personal and career development

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.com.

The expected salary range for this position is $40,000 to $43,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.