Team Lead

Kiokii Inc; Pointe-Claire; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kiokii Inc. is seeking a Team Lead at our Fairview Pointe Claire location to guide daily store operations and deliver an exceptional shopping experience.

You will mentor staff, coordinate tasks, and drive sales while upholding health and safety standards and company policies, with a focus on training and development for the team.

The role requires at least 1 year of retail experience, leadership preference, strong communication, and the ability to lift up to 30 lbs.

Qualifications

• Minimum of 1 year of retail experience.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Knowledge of retail operations, merchandising, and customer service standards.
• Able to lift up to 30 lbs.

Responsibilities

• Assisting the store management in overseeing daily store operations and workflows.
• Providing direction, support, and training to store associates.
• Maintaining store conditions to meet company standards and safety regulations.
• Supporting staffing efforts to align with business needs.
• Addressing customer inquiries and resolving issues, escalating when needed.
• Driving sales performance by meeting store targets and KPIs.
• Supporting store opening and setup.

Skills

Leadership

Retail experience

Communication

Customer service

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!

We are thrilled to announce the opening of Team Lead position at our Fairview Point Claire Location.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii's sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to...

• Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows


• Providing clear direction, support, and training to store associates as needed


• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations


• Supporting staffing efforts to align with business needs and operations as requested


• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary


• Driving sales performance by meeting store targets and key performance metrics


• Support with store opening and setup

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred


• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise , and staying up to date with the latest products and trends to guide staff and enhance the customer experience


• Skilled in effective communication and building strong interpersonal relationships


• Ability to work in a fast-paced and dynamic retail environment


• Able to lift up to 30 lbs.


• Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.