Team Lead

Kiokii and...; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity

Job summary

A leading retail platform in Mississauga is seeking a Team Lead to oversee daily store operations and inspire the team to provide excellent customer service. The ideal candidate has at least 1 year of retail experience, preferably with leadership responsibilities, and a passion for the Asian beauty industry. Strong communication skills and the ability to thrive in a fast-paced environment are essential. This role offers a unique opportunity to contribute to a growing company in a vibrant retail setting.

Qualifications

• Minimum of 1 year of retail experience, with leadership experience preferred.
• Skilled in effective communication and building strong interpersonal relationships.
• Ability to work in a fast-paced retail environment.
• Knowledge of retail store operations, merchandising, and customer service standards.

Responsibilities

• Assist in overseeing and coordinating daily store operations.
• Provide direction, support, and training to store associates.
• Maintain store conditions to meet company standards.
• Assist staffing to meet business needs and operations.
• Address customer inquiries and resolve issues; escalate when needed.
• Drive sales by meeting targets and KPIs.

Skills

Retail experience

Leadership

Communication

Interpersonal relationships

Knowledge of merchandising

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 24 stores across Canada to-date and more to come!

We are looking for enthusiastic applicants to join our Square One team as a Team Lead.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

• Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Ability to work in a fast-paced and dynamic retail environment
• Knowledge of retail store operations, merchandising, and customer service standards

Vacancy type: New

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.