Assistant Store Manager

Kiokii and...; Pointe-Claire; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail platform in Pointe-Claire seeks an Assistant Store Manager to support daily operations and drive team success. The role requires at least 3 years of retail experience, including management, and a passion for the Asian beauty industry. You'll lead by example in customer service, handle staffing schedules, and enhance staff training. This is a fantastic opportunity to grow within a dynamic team and contribute to a vibrant retail environment.

Qualifications

• 3 years of retail experience, with at least 1 year in management.
• Passionate about the Asian beauty industry.
• Skilled in effective communication and relationship building.

Responsibilities

• Support shift scheduling to maintain adequate staffing levels.
• Supervise daily store activities and staff performance.
• Lead the team in delivering outstanding customer service.

Skills

Retail experience

Leadership skills

Communication skills

Customer service

Problem-solving

Job description

Kiokii Inc. is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 25 stores across North America to-date and more to come!

Our Fairview Point Claire store is looking for enthusiastic applicants to join our team as an Assistant Store Manager.

About the Role

As an Assistant Manager, you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success. Including but not limited to…

• Support the management of shift schedules to maintain adequate staffing levels and ensure smooth operations
• Supervise daily store activities and staff performance, ensuring efficient operations to drive sales
• Effectively communicate and implement plans to associates on upcoming sales targets, company initiatives, ongoing promotions, and marketing strategies to ensure that they are well-informed and aligned with business objectives
• Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
• Lead the team by example in delivering outstanding customer service and best practices
• Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty
• Assist in the recruitment, training, and onboarding of new team members
• Serve as the primary point of contact in the Store Manager's absence, ensuring that all tasks are carried out and in line with company standards

What We're Looking For

• A strong track record with 3 years of retail experience, including at least 1 year in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Ability to balance operational efficiency with team development

Vacancy type: BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.