Team Lead

Roots; Niagara Falls; On-site; CAD 45,000 - 60,000; Full time

Job summary

Roots is seeking a Team Lead in Niagara Falls to connect the leadership team with sales associates. The role includes operational support, coaching, and demonstrating a customer-obsessed selling culture.

The ideal candidate will have experience in retail, strong leadership and problem-solving skills, and be available for varied shifts, ensuring a positive in-store experience for customers.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail is a plus.
• Proven ability to lead a sales team and be viewed as a leader among peers.
• Available for varied weekly shifts, including weekends and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty.
• Partner with management to optimize store results and execute operational activities.
• Coach associates on customer service fundamentals and provide positive feedback.

Skills

Customer service focus

Leadership skills

Problem-solving skills

POS management

Organization skills

Job description

Team Lead

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience for customers and employees.

Qualifications

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus
• Proven ability to successfully lead a sales team and be viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• Passion for upholding an exceptional customer experience
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing, and holidays

The Impact You’ll Have

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team that increase productivity and improve store operations
• Assist store management in conducting new associate onboarding and training
• Coach associates on customer service fundamentals and provide positive feedback
• Assist in resolving customer service matters
• Oversee and delegate tasks to the team to maximize efficiency of store operations
• Communicate individual and/or team performance feedback to store management
• Ensure the team receives scheduled breaks and/or meal periods
• Create open outward communication on the sales floor
• Ensure adherence to all company policies, procedures, and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.