Team Lead-Retail

Roots Corp.; Blue Mountain; On-site; CAD 40,000 - 55,000; Full time

Job summary

Roots Corp. in Blue Mountain, Nova Scotia is hiring a Team Lead to connect with the leadership team and motivate sales associates. This leadership role emphasizes exceptional customer experiences while assisting in store operations.

The ideal candidate will have retail apparel experience, strong leadership skills, and a commitment to customer service. Roots offers a vibrant company culture focused on sustainability and community.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team.
• Experience in POS management and banking procedures.

Responsibilities

• Assist in operational functions of the store.
• Model customer service behaviors.
• Coach associates in customer service fundamentals.

Skills

Retail apparel experience

Leadership skills

POS management

Problem-solving skills

Customer service

Self-motivated

Availability for varied shifts

Job description

Job Description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

What we’re looking for?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in‑store experience to customers and employees.

To be successful, you’ll need to possess:

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem‑solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self‑motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

The impact you’ll have

This is an opportunity to shape our company’s future by:

• Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and training;
• Coach associates on customer service fundamentals and provide positive feedback;
• Assist in resolving customer service matters;
• Oversee and delegate tasks to the team to best maximize efficiency of store operations;
• Communicate individual and/or team performance feedback to store management;
• Ensure the team receives scheduled breaks and/or meal periods;
• Create an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

Why join Roots?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

NOTE: At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology‑assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.