Team Leader

Dollarama; Brossard; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Stimulating working environment

Competitive compensation

Company matched pension plan

Tailor-made training programs

Career growth opportunities

Job summary

Dollarama is looking for a Team Leader in Brossard to support the Store Manager in daily operations. Responsibilities include supervising staff, ensuring high standards of customer service, and managing cash and inventory processes.

The ideal candidate has at least one year of retail experience and 1–2 years in a supervisory role. This position offers a competitive benefits package and opportunities for career growth within the company.

Qualifications

• Minimum of one year of retail experience required.
• 1–2 years in a supervisory role preferred.
• Strong leadership and communication skills necessary.

Responsibilities

• Lead and supervise store associates, providing guidance.
• Ensure excellent customer service standards.
• Conduct manager-on-duty tasks and cash management.

Skills

Leadership

Customer service

Communication skills

Multitasking

Job description

As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.

Responsibilities

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.Following up on assigned tasks and contributing to hiring and performance management.

Qualifications

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Benefits

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career growth opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).