Team Lead

Roots; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Roots in Brampton is seeking a Team Lead to connect the leadership and sales teams while ensuring optimal store operations. With over a year in retail, particularly in luxury, you will motivate the sales team, assist in training, resolve customer inquiries, and uphold high selling standards. This role offers the chance to influence store success with your commitment to an exceptional customer experience while fostering inclusion and teamwork.

Join us to create a positive retail environment focused on brand loyalty and excellent service!

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Strong organization and problem-solving skills.
• Passion for upholding an exceptional customer experience.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty.
• Partner with store management to execute action plans optimizing results.
• Assist in conducting new associate onboarding and trainings.
• Coach associates on customer service fundamentals and provide feedback.
• Oversee and delegate tasks to maximize efficiency of store operations.

Skills

Leadership in retail

Customer service

Problem-solving

POS management

Team collaboration

Job description

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in‑store experience to customers and employees.

WHAT WE'RE LOOKING FOR?

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
• Proven ability to successfully lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem‑solving skillsPassion for upholding an exceptional customer experience
• Collaborate with others, yet be self‑motivated
• Available for varied weekly shifts, including weekends, closing and holidays

THE IMPACT YOU'LL HAVE

• Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coaches associates on customer service fundamentals and provides positive feedback
• Assists in resolving customer service matters
• Oversees and delegates tasks to the team to best maximize efficiency of store operations
• Communicates individual and/or team performance feedback to store management
• Ensures team receives scheduled breaks and/or meal periods
• Creates an open outward communication on the sales floor
• Ensures adherence to all company policies, procedures and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.