Table Games Floor Supervisor

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive wage and excellent benefits

Shuttle service from West Edmonton

Participation in Circle of Service program

Exciting team environment

Skilled Management team

Skilled management

Job summary

A premier gaming establishment in Canada is seeking an experienced Floor Supervisor to manage daily gaming operations and ensure compliance with regulations. Candidates must have a passion for service, excellent coaching skills, and experience in the casino industry. The role involves supervising table games, handling guest interactions, and managing minor disputes, all within a lively gaming environment. This position requires the ability to work varied shifts, including nights and weekends, offering competitive wages and excellent benefits.

Qualifications

• 1-2 years experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games and procedures.

Responsibilities

• Supervise daily operations of gaming tables.
• Ensure smooth and legal operation of gambling games.
• Assist in enhancing guest experiences.
• Report on suspicious activity; audit cash and chip transactions.
• Stand for extended periods in a smoking environment.

Skills

Superior service

Confidence in accountability

Engagement skills

Stress management

Customer service

Coaching and mentoring

Communication

Attention to detail

Job description

Overview

A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Floor Supervisor or Pit Boss is to demonstrate the knowledge to be able to supervise the day to day operations of a grouping of gaming tables. The Floor Supervisor is charged with helping the Dealer to enhance the guest’s gaming experience. The Floor Supervisor will supervise the games in their section in accordance with AGLC rules and River Cree Table Games department policies and procedures. The Floor Supervisor will understand and comply with all service, quality and safety standards set forth by the River Cree Resort & Casino.

Key Responsibilities and Qualifications

• A passion for superior service
• Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
• Confidence to encourage mutual accountability in service and inspiring others
• Coach and provide support to front line associates to help bring their skills to the next level
• Natural ability to engage others in conversation
• Maintains focus in a busy atmosphere
• Effective stress management skills.
• Ability to excel in a fun atmosphere
• Provide helpful explanations of our games
• Able to handle minor concerns or disputes between guests and the casino
• Communicates information on suspicious table activity to the manager.
• Able to complete Game evaluations and Circle of Service audits.
• Reports player’s gaming activity to management
• Rate players based on their action on the gaming floor
• Responsible for checking the accuracy of money and chip transactions at gaming tables
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned
• 1-2 years’ experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.
• Proven ability to coach and mentor associates.
• Excellent interaction skills with the public
• Excellent customer service skills
• Proven ability to coach and mentor associates.
• Able to work in high stress environments and dealing with conflict situations.
• Able to work in a smoking environment

The Floor Supervisor’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays.

River Cree resort and casino has a smoking environment. All associates are required to be able to work in that environment. Floor Supervisors are required to stand for extended periods of time.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.