Night Front Desk Lead & Guest Services Specialist

River Cree Resort & Casino; Alberta; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages & benefits

Shuttle service from West Edmonton

Circle of Service program

Career growth opportunities

Job summary

River Cree Resort & Casino in Alberta is seeking a Front Desk Supervisor to lead daily front office operations, manage shifts, and ensure guest satisfaction. The role requires strong guest service skills, supervisory experience, and solid knowledge of front desk procedures.

The successful candidate will have 1-3 years of front desk or guest service experience, a high school diploma (hotel management studies preferred), and ensure compliance with policies while delivering outstanding service.

Qualifications

• 1-3 years Front Desk, Bell Desk or guest service experience.
• Previous hotel supervisory experience required.
• High School Diploma preferred; Diploma/Degree in Hotel & Restaurant Management preferred.
• Intermediate computer knowledge and familiarity with a property management system.

Responsibilities

• Performs all Front Office duties as necessary and runs shifts.
• Opens/closes Front Desk Night Audit shifts and completes shift checklists.
• Leads Front Office in absence of Manager or Supervisor.
• Maintains credit policy adherence and monitors reports.
• Provides excellent guest service and handles guest feedback.

Skills

Front desk experience

Supervisory experience

Customer service

English communication

Education

High School Diploma

Diploma/Degree in Hotel & Restaurant Management

Tools

Property management system (PMS)

Job description

River Cree Resort & Casino in Alberta is seeking a Front Desk Supervisor to lead daily front office operations, manage shifts, and ensure guest satisfaction. The role requires strong guest service skills, supervisory experience, and solid knowledge of front desk procedures.

The successful candidate will have 1-3 years of front desk or guest service experience, a high school diploma (hotel management studies preferred), and ensure compliance with policies while delivering outstanding service.