Floor Supervisor

Pure Canadian Gaming Corp.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Pure Canadian Gaming Corp. is seeking an Floor Supervisor to oversee dealers at table games and coordinate with Pit Managers to resolve customer concerns and game issues. The role emphasizes quality service and adherence to AGLC rules.

You will supervise dealers, participate in opening/closing tasks, and ensure accuracy in payroll and attendance reports while promoting best practices and professional standards on the gaming floor.

Qualifications

• Experience supervising dealers and casino table games operations.
• Ability to address customer concerns and ensure quality service.
• Strong knowledge of table games (excluding craps, poker, Pai Gow tiles) and game rules.

Responsibilities

• Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
• Participates in opening and closing of casino table games.
• Reports errors and procedural irregularities in game operations.
• Helps new players understand rules and basic play.
• Ensures security of the gaming floor and compliance with house and AGLC rules.
• Provides great customer service and handles all concerns with solutions.
• Acts as liaison between dealers and Pit Managers.
• Maintains guest waiting lists for busy games.
• Assists with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
• Assists with attendance reports and timely processing of hires/terminations/merit increases.
• Makes recommendations and coaches dealers to promote best practices.
• Participates in formulating company policies, commendations, performance and reviews.
• Performs other duties assigned by Pit and Games Managers.

Skills

Customer Service

Leadership and Decision Making

Communication

Teamwork

Job description

AFloor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

• Customer Service
• Leadership and Decision Making
• Communication
• Teamwork

Job Duties

• Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
• Participates in various aspects during opening and closing of the casino table games.
• Reports errors and procedural irregularities in game operations.
• Helps “New Players” understand rules of play, as well as basic play of the different table games.
• Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
• Assist with providing great customer service, handles all concerns and offers solutions.
• Works as a liaison between the dealers and Pit Managers.
• Maintain lists for guests waiting to play busier games
• Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
• Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
• Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
• Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
• Other duties assigned by the Pit and Games Managers

Requirements

• Must be registered with AGLC
• Must be 18 years of age or older
• Must be able to work shift work including weekends and evenings
• Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
• Must be experienced with problem solving, people skills, communication skills
• Confidentiality and professionalism are essential
• Must be able to exercise considerable supervisory discretion and make independent decisions
• Aptitude for exceptional customer service is a must
• Excellent working knowledge of policies and procedures.
• Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
• Effective listening abilities and abilities to make strong judgment calls.

Work Conditions

• Standing and/or sitting for prolonged period of time.
• Reaches, bends, squats and lifts.
• Working in a fast-paced customer service environment