Shift Lead: Guest Experience & Team Leadership (Benefits)

River Cree Resort & Casino

Alberta

On-site

CAD 42,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

Competitive wage and excellentBenefits

Shuttle service from West Edmonton

Circle of Service program

Progressive team environment

Skilled Management team

Job summary

River Cree Resort & Casino in Alberta seeks a shift supervisor to oversee restaurant operations, greet guests, take food orders, and prepare meals while ensuring quality, timeliness, and a premium guest experience. You will supervise Team Members, manage cash handling, monitor safety, and uphold sanitation standards.

The role emphasizes guest-centric service, teamwork, and consistent execution of company standards across food, service, and atmosphere, with flexibility for late nights, weekends,

Qualifications

High School Diploma
1–2 years of related experience and/or training
Ability to read safety rules and operating instructions
Ability to speak effectively before customers
Basic math skills
Team building and time management
Diversity-friendly teamwork and professional conduct
Knowledge of POS systems preferred

Responsibilities

Monitor Team Members and restaurant operations during a shift.
Keep staff motivated and manage waste and portioning.
Follow cash handling procedures and deposit income.
Greet guests, take orders, prepare food, and perform table visits.
Deliver a premium guest experience and maintain clean, safe operations.

Education

High School Diploma

Tools

POS systems

Job description

The role emphasizes guest-centric service, teamwork, and consistent execution of company standards across food, service, and atmosphere, with flexibility for late nights, weekends,

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