System Support Specialist

House of Commons (Canada) / Chambre des communes (Canada); Ottawa; On-site; CAD 77,000 - 98,000; Full time

Job summary

The House of Commons Administration is seeking a System Support Specialist to maintain ERP applications used by Human Resources and Financial Services. You will troubleshoot issues, coordinate with users, and help implement upgrades to improve reliability and functionality.

You will join a multidisciplinary ERP team delivering testing, configuration, reporting, data integrity, and security administration. This role is restricted to House of Commons employees.

Qualifications

• University degree in IT, accounting, finance, business administration, commerce, procurement, asset management, HR management, or related field.
• Experience providing first-line support to users of business applications.
• Experience troubleshooting and resolving application issues and documenting workarounds.
• Experience supporting release management activities including testing and deploying updates.
• Experience translating business needs into system solutions and reports.
• Ability to communicate technical information to non-technical users.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support ERP applications for HR and Financial Services across the House of Commons.
• Troubleshoot and resolve application issues with users and identify root causes.
• Participate in upgrades, patches, and releases; assist with testing and deployment.
• Develop effective workarounds and long-term solutions for reliability.
• Provide training and guidance to users on system changes and reporting.

Skills

User support

Troubleshooting

Release management

Reporting

Technical communication

Prioritization

Education

University degree in IT / accounting / finance / business

Tools

Unit4 ERP

SAP Concur

Job description

• Open to: Employees of the House of Commons Administration
• Language Requirements: Bilingual (English and French)
• Closing Date (YYYY-MM-DD): 2026-10-04
• Outcome: Fixed Term
• Hours: Full-time (35 hours a week)
• Rate of Pay ($): 77 436 - 97 979
• Classification: ADG-E

Company Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Digital Services and Real Property is currently looking to staff the System Support Specialist position.

This recruitment and selection process is restricted to House of Commons employees.

As the System Support Specialist, you will play a key role in supporting the enterprise resource planning (ERP) applications that enable Human Resources and Financial Services business processes across the House of Commons. You will work directly with users to troubleshoot and resolve application issues, identify root causes, develop practical workarounds and help implement longer-term solutions that improve system reliability and functionality.

Working as part of a multidisciplinary ERP team, you will contribute to system upgrades, enhancements, releases and continuous improvement initiatives by supporting testing, configuration, reporting, data integrity and security administration activities. You will also provide guidance and training to users, help translate evolving business needs into effective system solutions, and contribute to ensuring ERP applications continue to meet operational and client service requirements.

Top Reasons to Join the ERP Program team:
Join a collaborative team where you will support critical ERP applications, solve meaningful business and system challenges, and contribute to improvements that strengthen Human Resources and Financial Services operations while enhancing the overall client experience.

Qualifications

Education:

• University degree with specialization in one or more of the following areas information technology, accounting, finance, business administration, commerce, procurement, asset management, human resource management, OR relevant combination of education, experience and training in a related field.

Experiences:

• Experience providing first-line support to users experiencing difficulties with business applications and their interfaces;
• Experience troubleshooting, analyzing, prioritizing and resolving application issues, including identifying root causes and developing workarounds or resolution documentation;
• Experience supporting release management activities, including testing, validating and deploying application releases, patches, upgrades or enhancements;
• Experience supporting clients with new or modified application functionality, including upgrades, customizations or reporting requirements;
• Experience analyzing business or reporting needs and translating requirements into system solutions or customized reports;
• Experience communicating technical information and providing guidance to non-technical users;
• Recent experience managing multiple priorities and issues in a fast-paced environment.

Assets:

• Knowledge of the structure, data relationships, functionality, tools and interfaces of a corporate Enterprise Resource Planning (ERP) solution, including its integration with other systems;
• Experience using Unit4 ERP and SAP Concur for financial and expense management;
• Experience developing and delivering training related to application changes, upgrades or new functionality.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [e-mail] .

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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