Application Support Specialist

Altis Technology; Ottawa; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Pension plan

3 weeks vacation

Hybrid work

National platforms support

Job summary

Altis Technology in Ottawa is seeking an Applications Support Specialist to help keep critical platforms running and to provide responsive technical support. You will work with Dynamics 365 CRM, Dataverse, an LMS, and SR365/Sparkrock365 within a federated environment to deliver practical, user‑friendly solutions.

The role emphasizes problem solving, relationship building, and training, with a hybrid work setup and a national non-profit context.

Qualifications

• 47+ years of progressive IT experience (as stated).
• Experience supporting Dynamics 365 CRM/Business Central.
• MS 365 suite knowledge including Entra ID, SharePoint Online, Exchange, Teams.
• PowerApps and Power Automate are assets.
• LMS and ERP systems exposure is an asset.
• Strong communication, documentation and stakeholder skills.
• Post-secondary IT education or certs are an asset.

Responsibilities

• Provide day-to-day support for Dynamics 365 CRM/Dataverse, LMS, SR365/Sparkrock365 and other apps.
• Triage, troubleshoot, document and resolve tickets; escalate when needed.
• Serve as technical contact for distributed stakeholders; translate needs into solutions.
• Execute test cases for features/configs; document results and defects.
• Support vendors and development teams; document issues and user requirements.
• Deliver training and create documentation to build user self-sufficiency.

Skills

IT experience

Strong communication

Troubleshooting

Stakeholder relationships

Documentation

Training delivery

Education

IT education or certification

Tools

Dynamics 365 CRM

Power Platform

PowerApps

Power Automate

SharePoint Online

LMS platforms

Job description

Location:
Ottawa, ON, Hybrid - 2x week

Language:
English, exceptional written and verbal communication skills required

Duration:
Permanent fulltime

About the Opportunity
Were seeking an Applications Support Specialist to join a mission-driven, national non-profit organization that supports teams and stakeholders across Canada. Reporting to the IT Manager, youll help keep critical business platforms running smoothly while providing responsive, people-focused technical support.

Youll work alongside fellow analysts, vendors, and stakeholders across a federated environment, supporting systems that enable teams to deliver meaningful services in their communities. This is a hands‑on opportunity for someone who enjoys solving problems, building relationships, and making technology easier for people to use.

Whats In It for You

• Competitive salary range of $65,000 to $75,000, commensurate with experience
• Comprehensive health, dental, life, and disability benefits
• Company pension and three weeks of vacation
• Hybrid work environment offering flexibility based on business needs
• Opportunity to support nationally used platforms within a collaborative, purpose-driven organization

Your Responsibilities

• Youll provide day-to-day support and administration for Dynamics 365 CRM/Dataverse, an LMS, SR365/Sparkrock365, and other business applications.
• Youll triage, troubleshoot, document, and resolve service desk tickets, escalating complex issues while keeping stakeholders informed.
• Youll serve as a key technical contact for distributed stakeholders, translating their needs and pain points into practical solutions.
• Youll execute test cases for new features, configurations, and system changes, documenting results and defects.
• Youll support vendors and development teams by documenting issues and communicating user requirements.
• Youll deliver training and create clear documentation and job aids that build user confidence and self-sufficiency.

Skills and Qualifications

• 47+ years of progressive IT experience, including hands-on support experience within an ITSM or ticketing environment
• Experience supporting Microsoft Dynamics 365 CRM and Business Central or an equivalent ERP, including CRM data, workflows, and user/security roles
• Working knowledge of Microsoft 365, including Entra ID, SharePoint Online, Exchange Online, Teams, and Power Platform
• PowerApps and Power Automate workflow experience is an asset
• Exposure to SR365/Sparkrock365, Business Central-based ERP systems, and Learning Management Systems is an asset
• Strong communication, documentation, organization, troubleshooting, and stakeholder relationship-building skills
• Post-secondary education or certification in IT, Computer Science, or a related field is an asset, with non-profit or multi-entity organization experience strongly preferred

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.