System Integration Specialist

Beauti-Tone Paint and Home Products; Ontario; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Join a proudly Canadian company as a System Integration Specialist, where you will play a vital role in enhancing retail electronic data services. This position involves collaborating with software vendors to ensure seamless data integration and supporting Territory Managers in SKU conversion projects. You'll engage in data analysis and provide technical support, making a significant impact on retail operations. With a strong culture of support and excellent benefits, this is an exciting opportunity to thrive in a dynamic environment and contribute to the success of a leading retailer.

Benefits

Competitive earnings opportunity

Annual Incentive/Bonus Program

Comprehensive Benefits Program

Defined Contribution Pension Plan with Company Match

Group RRSP

Corporate retail store discounts

Home & Auto Insurance discounts

Competitive vacation time

Personal and sick time

Employee Discount Program

Qualifications

• 3-5 years in systems integration or technical support, ideally in retail.
• Strong problem-solving and communication skills required.

Responsibilities

• Analyze complex incidents and recommend effective solutions.
• Serve as primary liaison with third-party software providers.

Skills

Systems Integration

Data Analysis

Technical Support

Problem-Solving

Communication Skills

Education

Diploma in Computer Systems Management

Diploma in Database Management

Diploma in Networking

Diploma in Data Communications

Tools

Discoverer

Access

Monarch

Excel

FTP

MessageWay

Windows OS

Job description

Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Integrate Systems. Strengthen Solutions. Support Retail Success.

As the System Integration Specialist, you will play a critical role in supporting the integration and conversion of retail electronic data (EDI) services across Home Hardware’s systems. This includes collaborating with third-party point-of-sale providers and specialty software vendors to deliver seamless data connections that power our key retail programs. Led by the Third Party Software Manager, this opportunity suits a detail-oriented professional with strong analytical skills, a collaborative mindset, and hands-on experience in retail systems integration and technical consulting.

Ready to make an impact in a new role? Here’s how:

• Analyze complex incidents and problem logs escalated by the team and recommend effective solutions.
• Provide backup support for the Vendor Liaison and Senior Support Analyst to ensure continuity of services.
• Support Territory Managers in coordinating SKU conversion projects for new Dealers transitioning to a Home-supported third-party point-of-sale system.
• Serve as the primary liaison with third-party software providers to plan and monitor integration and onboarding projects.
• Consult with third-party software providers to enhance their tools in line with Home’s EDI interface specifications.
• Conduct data analysis on point-of-sale extracts to fulfill requests from Dealers, software providers, or department leadership.
• Develop complex ad-hoc queries using Discoverer to generate custom file builds for Dealers.
• Collaborate with business units and software providers to define interface and conversion requirements for new or significantly updated applications.
• Document interface specifications and business rules for all retail electronic data services.
• Provide guidance to internal teams on point-of-sale system impacts related to changes or enhancements in retail data services.

We’re looking for:

• A diploma in Computer Systems Management, Database Management, Networking, or Data Communications.
• Three to five years of experience in systems integration, technical support, or data analysis, ideally within a retail or point-of-sale environment.
• Strong problem-solving skills with the ability to relate current challenges to past solutions.
• Excellent verbal and written communication skills, with the ability to build strong relationships with stakeholders and third-party partners.
• In-depth knowledge of retail business practices and POS applications used in the Hardlines and LBM industry.
• Familiarity with Home Hardware’s internal systems, processes, and retail programs is a strong asset.
• Extensive experience providing technical support through a helpdesk or support line, preferably in a senior analyst or escalation role.
• Proficiency with data extract and analysis tools such as Discoverer, Access, Monarch, and Excel.
• Expertise in data communication tools (e.g. FTP, MessageWay).
• Familiarity with Windows operating systems.
• Experience using documentation standards and tools such as Word, Excel, PowerPoint, and SharePoint.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• Competitive earnings opportunity.
• Annual Incentive/Bonus Program.
• Comprehensive Benefits Program including:
  • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discounts from our corporate retail stores.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

#HP