Engagement Specialist, Integrations (12-month Contract)

OntarioMD; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative organization is seeking an Engagement Specialist to lead integration initiatives with EMR vendors and stakeholders in the healthcare sector. This role is pivotal in fostering long-term partnerships that advance digital health solutions. The ideal candidate will possess a strong background in relationship management, data analysis, and effective communication. You will work collaboratively with internal teams to optimize processes and ensure successful project outcomes. If you are passionate about healthcare technology and thrive in a dynamic environment, this is an exciting opportunity to make a meaningful impact in the community.

Benefits

Growth Opportunities

Dynamic Work Environment

Qualifications

• 5+ years of experience in relationship management within the health system.
• Strong analytical skills for managing large data volumes.

Responsibilities

• Serve as the main contact for EMR vendors and internal clients on integration initiatives.
• Cultivate relationships with external partners to enhance digital health.

Skills

Relationship Management

Problem Solving

Conflict Resolution

Data Analysis

Communication Skills

Education

Post-secondary education in Business Administration

Post-secondary education in Health Administration

Post-secondary education in Information Technology

Tools

Microsoft Office Suite

Microsoft Dynamics

Power BI

Job description

Engagement Specialist, Integrations (12-month Contract)

The Engagement Specialist is the Technology Integration team’s primary point of contact with EMR vendors and other internal and external clients pursuant to integration initiatives. This role maintains and supports long-term, productive relationships with external partners who collaborate with OMD to advance digital health in the landscape.

Reporting to the Manager, Integrations Partnerships, the Engagement Specialist:

1. Works with EMR vendors and other external clients pursuant to integrations to define, monitor, and measure progress against target achievements.
   • Identifies and formalizes external collaboration opportunities pertaining to provincial EMR integrated EHR products and services.
   • Working with internal partners (e.g., OMD Legal, OMD Certification), establishes and/or refreshes OMD Master Services Agreements (MSAs) with participating EMR vendors and other collaborators.
   • Monitors and manages external partner progress against MSA/contract commitments and/or agreed-upon project timelines.
   • Leveraging OMD’s Enterprise reporting tools monitors and oversees EMR vendor invoices against MSA/contract commitments.
2. Facilitates and maintains productive internal and external relationships in support of provincial EMR integrated EHR products and services.
   • Establishes and hosts routine meetings and other ongoing activities to nurture relationships with EMR vendors and other key external stakeholders.
   • Cultivates and supports effective communications among OMD departments and between OMD and external partners pertaining to integration efforts.
3. Contributes to and complies with OMD processes related to the development and deployment of provincial EMR integrated EHR products and services.
   • Collaborates with internal and external stakeholders and partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
   • Produces OMD documentation and reporting in relation to progress against collaborative integration objectives.
   • Improves OMD’s vendor engagement practices and processes in an iterative fashion.

Requirements that are important to us:

• Post-secondary education in Business Administration, Health Administration, and/or Information Technology, or equivalent experience.
• Minimum of five (5) years’ experience building and maintaining productive working relationships with stakeholders, vendors and/or partners in the provincial health system (sales, relationship management, and/or other client-facing roles).
• Experience and familiarity with community-based healthcare IT solutions (e.g., EMRs). Experience and familiarity with healthcare IT solutions for other care delivery settings is an asset.
• Experience preparing, gathering, maintaining, analyzing, and reporting on large volumes of data.
• Ability to convert technical expertise into business recommendations.
• Experience in problem solving and conflict resolution.
• Equally effective working independently or as part of a team in a dynamic environment with changing priorities.
• Advanced written communication and oral presentation skills, including the ability to adapt to the needs of a variety of audiences.
• In-depth working knowledge of a variety of office automation tools including Microsoft Office suite (e.g., Word, Outlook, Excel, Power Point, Visio, and Project), Microsoft Dynamics and Power BI.

Benefits we think you'll like:

• Fantastic opportunity to grow within the team and throughout the organization.
• Fun, friendly, and dynamic work environment with a passion for digital health.

How to Apply:

Interested candidates are invited to apply online through our careers page. Applications will be considered until March 25, 2025 at 3 pm.

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.

OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes.