Switchboard Operator – Switchboard #481-26

Brightshores; Owen Sound; Hybrid; CAD 74,501,000 - 79,901,000; Part time

Job summary

Brightshores in Owen Sound is seeking a Switchboard Operator for part-time coverage. You will answer and direct incoming calls, manage paging services, and assist with visitor information, alarms, and codes as required.

The role requires flexibility to work all shifts, 24/7, strong communication skills, attention to detail, and proficiency with Microsoft Word. High school diploma preferred; experience in a busy office is an asset.

Qualifications

• High School Diploma and relevant business office experience or equivalent education.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.
• Patient-service focused and able to multi-task.
• Typing speed of 30 wpm (to be tested).
• Knowledge of Microsoft Word (to be tested).

Responsibilities

• Answering and directing incoming calls to Brightshores hospitals.
• Manage paging services (overhead and Spok Messenger) and visitor information.
• Assist with parking lot entry/exit gates and respond to codes and alarms.
• Perform various clerical duties as assigned and support patient safety.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

Typing 30 wpm

Microsoft Word

Education

High School Diploma

Tools

Microsoft Office

Job description

SWITCHBOARD OPERATOR

DEPARTMENT: SWITCHBOARD

POSITION LOCATION: OWEN SOUND

UNION AFFILIATION: OPSEU – CLERICAL

STATUS: PART-TIME

REASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $25.900 - $27.915

Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.

• High School Diploma and relevant business office experience and/or equivalent business education
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Availability to work all shifts
• Experience working on a switchboard preferred
• Knowledge of Microsoft Office applications Word (to be tested)
• Typing speed of 30 wpm (to be tested)
• Ability to understand verbal and written instructions
• Recent satisfactory performance and attendance records
• Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
• Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment