Office Services Coordinator – Business Office #482-26

Brightshores Health System; Markdale; On-site; CAD 40,000 - 44,000; Full time

Job summary

Brightshores Health System is seeking an Office Services Coordinator to manage patient registration, switchboard, reception, scheduling, and business functions across its Owen Sound site. Reporting to the Manager of Registration and Switchboard, you will ensure data quality and professional service while supporting payroll, accounts payable and receivable, and cross-department collaboration.

The role emphasizes teamwork, accuracy, and adherence to Brightshores values, with opportunities to

Qualifications

• Completion of a College Business Diploma or equivalent.
• Enrollment in Leadership Essentials/Advanced courses preferred.
• Significant experience coordinating hospital business office functions.

Responsibilities

• Lead site accounting functions including payroll, accounts receivable and accounts payable.
• Coordinate registration, switchboard, reception, and scheduling where applicable.
• Provide support to hospital departments and act as liaison with Manager for respective sites.

Skills

Business diploma

Leadership training

Hospital operations

HRCM knowledge

Cerner PM

Surgi Net

Microsoft Office

Customer service

Education

College Business Diploma

Leadership Essentials/Advanced courses

Tools

HRCM

Cerner PM

Surgi Net

First Net

PM Office

3M

Job description

Categories: Clerical / Administration

Location(s): Markdale

Types: Full Time

POSITION TITLE: OFFICE SERVICES COORDINATOR

DEPARTMENT: BUSINESS OFFICE

POSITION LOCATION: OWEN SOUND

UNION AFFILIATION: OPSEU – CLERICAL

STATUS: FULL-TIME

REASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $29.237 – $32.224

Reporting to the Manager of Registration and Switchboard, the principle role of the Office Services Coordinator is to ensure that the Patient Experience including but not limited to – all registration, switchboard (where applicable), reception, scheduling (where applicable) and business functions – operate in a professional, prompt, accurate and courteous manner.

Emphasis is on data quality and support to all hospital departments. Responsibilities include: lead role in site accounting functions including payroll, accounts receivable and accounts payable (mix of duties may vary in each site); communication and interaction with hospital departments, patients, staff and business partners; general business office administration, staff scheduling, policy and procedure. The creation of, implementation, and participation in monthly planning and team meetings.

The Office Services Coordinator provides support and direction to the Registration Staff/Patient Services Agents in all areas of their position – acts as a resource person for all hospital departments. Acts as a liaison with the Manager for their respective hospitals.

Required

Qualifications / Skills / Abilities:

• Completion of a College Business Diploma or equivalent
• Completion of or current enrollment in Leadership Essentials/Advanced courses at Brightshores
• Interest and willing to pursue the development of LEAD competencies
• Significant experience in the coordination of hospital business office functions
• Knowledge of generally accepted accounting principles as well as provincial and national health reporting guidelines
• Knowledge of accounting programs specifically HRCM
• Knowledge of and ability in the following competencies: customer service, communication, teamwork, initiative/self-management and accountability, and flexibility/adaptability/change management
• Computer skills, at the intermediate level; Microsoft Office suite (Outlook, Excel, Word) – to be tested
• Demonstrated competencies in all Cerner products including but not limited to all Cerner PM applications, PM Office, ESM Scheduling, and First Net (to be tested)
• Demonstrated competencies in Surgi Net, HRCM, and 3M
• Recent satisfactory performance and attendance records
• Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
• Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment