Switchboard Operator – Switchboard #321-26

Brightshores Health System; Owen Sound; On-site; CAD 35,679 - 38,455; Part time

Job summary

Brightshores Health System in Owen Sound is seeking a part-time Switchboard Operator responsible for answering and directing incoming calls to Brightshores hospitals. The role requires attention to detail and the ability to multi-task across various clerical duties.

Applicants should have a High School Diploma, strong communication skills, and be available to work all shifts, including weekends and holidays. A commitment to patient safety and excellent customer service is essential to enhance the overall patient experience.

Qualifications

• High School Diploma and relevant business office experience and/or equivalent business education.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.
• Ability to multi-task.
• Experience working on a switchboard preferred.

Responsibilities

• Answer and direct incoming telephone calls to Brightshores hospitals.
• Monitor alarms and respond to contingency codes.
• Perform various clerical duties as assigned.
• Work all shifts 24/7.

Skills

Interpersonal and communication skills

Attention to detail and accuracy

Ability to multi-task

Knowledge of Microsoft Office applications

Typing speed of 30 wpm

Availability to work all shifts

Education

High School Diploma and relevant business office experience

Job description

POSITION TITLE

Switchboard Operator

DEPARTMENT

Switchboard

LOCATION

Owen Sound

UNION AFFILIATION

OPSEU – Clerical

STATUS

Part-Time, Temporary (Approx. End Date January 2027) Reason to Post: Direct Replacement

WAGE RATE

$25.90 - $27.915

REPORTING TO

Manager, Registration and Switchboard

RESPONSIBILITIES

The Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.

QUALIFICATIONS / SKILLS / ABILITIES

• High School Diploma and relevant business office experience and/or equivalent business education
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Availability to work all shifts
• Experience working on a switchboard preferred
• Knowledge of Microsoft Office applications Word (to be tested)
• Typing speed of 30 wpm (to be tested)
• Ability to understand verbal and written instructions
• Recent satisfactory performance and attendance record
• Adherence to Brightshores 'CARE' Behaviours (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes