Office Services Coordinator – Business Office #482-26

Brightshores; Owen Sound; Hybrid; CAD 83,776,000 - 92,335,000; Full time

Job summary

Brightshores Owen Sound location seeks an Office Services Coordinator to oversee registration, switchboard, scheduling and routine business functions. You will lead payroll and accounts payable/receivable tasks and interact with hospital staff and partners to ensure accurate data and streamlined operations.

The role emphasizes contributing to monthly planning, supporting staff, and upholding Brightshores values while maintaining high patient safety standards.

Qualifications

• Completion of a College Business Diploma or equivalent.
• Current enrollment in Leadership Essentials/Advanced courses at Brightshores.
• Interest and willingness to pursue LEAD competencies.
• Significant experience coordinating hospital business office functions.
• Knowledge of GAAP and provincial/national health reporting guidelines.
• Familiarity with HRCM and Cerner products is required.
• Strong customer service, communication, teamwork and adaptability.
• Intermediate Microsoft Office skills tested.

Responsibilities

• Oversee registration, switchboard, reception, scheduling and related business functions.
• Lead site accounting duties including payroll, AR and AP across assigned sites.
• Communicate with hospital departments, patients, staff and partners.
• Support monthly planning and team meetings; provide guidance to staff.
• Act as liaison to Manager for hospital sites and coordinate resources.
• Promote Brightshores values and patient safety in daily work.

Skills

Leadership Essentials

Customer service

Communication

Teamwork

Initiative / self-management

Accountability

Flexibility / adaptability

Education

College Business Diploma or equivalent

Tools

HRCM

Cerner PM

Cerner PM Office

ESM Scheduling

First Net

Surgi Net

3M

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

POSITION TITLE: OFFICE SERVICES COORDINATOR

DEPARTMENT: BUSINESS OFFICE

POSITION LOCATION: OWEN SOUND

UNION AFFILIATION: OPSEU – CLERICAL

STATUS: FULL-TIMEREASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $29.237 - $32.224

Reporting to the Manager of Registration and Switchboard, the principle role of the Office Services Coordinator is to ensure that the Patient Experience including but not limited to - all registration, switchboard (where applicable), reception, scheduling (where applicable) and business functions - operate in a professional, prompt, accurate and courteous manner.Emphasis is on data quality and support to all hospital departments. Responsibilities include: lead role in site accounting functions including payroll, accounts receivable and accounts payable (mix of duties may vary in each site); communication and interaction with hospital departments, patients, staff and business partners; general business office administration, staff scheduling, policy and procedure. The creation of, implementation, and participation in monthly planning and team meetings.The Office Services Coordinator provides support and direction to the Registration Staff/Patient Services Agents in all areas of their position - acts as a resource person for all hospital departments. Acts as a liaison with the Manager for their respective hospitals.

Qualifications / Skills / Abilities: Required

• Completion of a College Business Diploma or equivalent
• Completion of or current enrollment in Leadership Essentials/Advanced courses at Brightshores
• Interest and willing to pursue the development of LEAD competencies
• Significant experience in the coordination of hospital business office functions
• Knowledge of generally accepted accounting principles as well as provincial and national health reporting guidelines
• Knowledge of accounting programs specifically HRCM
• Knowledge of and ability in the following competencies: customer service, communication, teamwork, initiative/self-management and accountability, and flexibility/adaptability/change management
• Computer skills, at the intermediate level; Microsoft Office suite (Outlook, Excel, Word) – to be tested
• Demonstrated competencies in all Cerner products including but not limited to all Cerner PM applications, PM Office, ESM Scheduling, and First Net (to be tested)
• Demonstrated competencies in Surgi Net, HRCM, and 3M
• Recent satisfactory performance and attendance records
• Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
• Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment