Switchboard Operator

Windsor Regional Hospital; Windsor; On-site; CAD 25,000 - 33,000; Full time

Job summary

Windsor Regional Hospital is seeking a Switchboard Operator who will receive and dispatch calls to hospital departments, provide directions to the public, and support the Telecommunications Supervisor in maintaining a safe, efficient communications environment.

The role requires excellent verbal skills, reliability across all shifts, keyboarding and Windows proficiency, and the ability to work in a collaborative team.

Qualifications

• Excellent verbal communication skills.
• Demonstrated ability to interact effectively with others.
• Mature responsible attitude.
• Available to work all shifts.
• Keyboarding skills.
• Working in a computerized Windows environment.
• Ability to work effectively within a collaborative team environment.
• General good health and a level of fitness appropriate to the demands of the position.

Responsibilities

• Receive and connect all incoming calls to appropriate departments.
• Monitor alarms and initiate paging as required.
• Provide information and direction courteously to staff and public.
• Perform miscellaneous duties as assigned by the Telecommunications Supervisor.

Skills

Verbal communication

Interpersonal skills

Maturity

Shift work

Keyboarding

Windows OS

Teamwork

Health fitness

Education

Grade XII education

Job description

JOB SUMMARY:
Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard quickly and efficiently. Further, he/she is responsible for dealing with all inquiries from the public in a polite and courteous manner and giving directions as required. The Switchboard Operator complies with the Occupational Health and Safety Standards for the hospital and is proactive in promoting a safe work environment.

Duties Include:
Receiving and connecting all incoming calls to appropriate departments; accessing long distance lines for patients, staff, and doctors as required; monitoring and initiating procedures on all alarms, Code Blues, Code Reds, Code Orange, Code White, Code Yellow, Green Alerts and Stat Calls; initiating and following -up on all paging, including overhead and pocket pagers; providing information and direction courteously and in a timely manner to individuals requesting same. Information regarding patients may be accessed via the patient care computer terminals located at the board. Performing miscellaneous duties, generally of a sorting or compiling nature, as assigned by the Telecommunications Supervisor or his/her designate

QUALIFICATIONS:
Excellent verbal communication skills - required
Demonstrated ability to interact effectively with others - required
Mature responsible attitude - required
Available to work all shifts - required
Previous experience on a hospital switchboard telephone system - preferred
Keyboarding skills – required
Working in a computerized windows environment – required
Ability to work effectively within a collaborative team environment
General good health and a level of fitness appropriate to the demands of the position

EDUCATION/TRAINING EXPERIENCE:
Grade XII education or equivalent – required

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.