24/7 Hospital Telecommunication & Dispatch Specialist

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Health System (SJHS) in Canada seeks a part-time Telecommunications Clerk to support the Information Desk and switchboard operations.

The role involves handling internal/external lines, paging, code initiation, and coordinating with security, porters, and on-call staff according to hospital policies. The successful candidate will have Grade 12 or equivalent, at least 6 months' healthcare switchboard experience, proficiency with MS Office, strong keyboarding skills, and excellent

Qualifications

• Grade 12 education or equivalent required.
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting.
• Proven knowledge of switchboard and locating tools and processes.
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches.
• Proficiency in keyboarding typing 35 wpm (subject to testing).
• Clerical testing may be required as part of the selection process.

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times.
• Answer main hospital internal and external telephone lines and emergency lines.
• Efficiently process calls in an accurate and courteous manner.
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system.
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers.
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures.
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner.
• Monitors fire panels gas and building alarms and security systems.
• Supports directing and responding to inquiries at the Information Desk.
• Maintains accurate documentation and record of daily activities.
• Update on-call schedules used for locating hospital staff.
• Performs all duties related to connecting and disconnecting patient phone service as required.
• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls.
• Distributing keys and pagers and assigning on-call rooms to authorized staff.
• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly.
• Participates in the orientation and training of new employees.
• Reviews and commits to applicable departmental and hospital policies and procedures.
• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox.
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

Skills

Switchboard operations

Public Address system

Customer service skills

Interpersonal skills

Education

Grade 12 education or equivalent

Tools

MS Office (Outlook Word Excel)

Job description

St. Joseph’s Health System (SJHS) in Canada seeks a part-time Telecommunications Clerk to support the Information Desk and switchboard operations.

The role involves handling internal/external lines, paging, code initiation, and coordinating with security, porters, and on-call staff according to hospital policies. The successful candidate will have Grade 12 or equivalent, at least 6 months' healthcare switchboard experience, proficiency with MS Office, strong keyboarding skills, and excellent