Telecommunicator

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Health System (SJHS) in Canada seeks a part-time Telecommunications Clerk to support the Information Desk and switchboard operations.

The role involves handling internal/external lines, paging, code initiation, and coordinating with security, porters, and on-call staff according to hospital policies. The successful candidate will have Grade 12 or equivalent, at least 6 months' healthcare switchboard experience, proficiency with MS Office, strong keyboarding skills, and excellent

Qualifications

• Grade 12 education or equivalent required.
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting.
• Proven knowledge of switchboard and locating tools and processes.
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches.
• Proficiency in keyboarding typing 35 wpm (subject to testing).
• Clerical testing may be required as part of the selection process.

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times.
• Answer main hospital internal and external telephone lines and emergency lines.
• Efficiently process calls in an accurate and courteous manner.
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system.
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers.
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures.
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner.
• Monitors fire panels gas and building alarms and security systems.
• Supports directing and responding to inquiries at the Information Desk.
• Maintains accurate documentation and record of daily activities.
• Update on-call schedules used for locating hospital staff.
• Performs all duties related to connecting and disconnecting patient phone service as required.
• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls.
• Distributing keys and pagers and assigning on-call rooms to authorized staff.
• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly.
• Participates in the orientation and training of new employees.
• Reviews and commits to applicable departmental and hospital policies and procedures.
• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox.
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

Skills

Switchboard operations

Public Address system

Customer service skills

Interpersonal skills

Education

Grade 12 education or equivalent

Tools

MS Office (Outlook Word Excel)

Job description

Position Details

Job Number: JR02813

Department: Telecommunications and Information Desk

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Regular, Part time

Contract Duration: (If applicable) 0 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $30.11 - $32.72

Schedule Work Days: Holidays, Monday to Sunday, Weekends

Time of Day: Afternoons, Days, Evenings, Nights

Shift: Hours - 4, Hours - 7.5, Various Rotating Shift Start: (If applicable) AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00

Job Description

Position Summary: The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

Qualifications

• Grade 12 education or equivalent required
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting
• Proven knowledge of switchboard and locating tools and processes
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches
• Proficiency in keyboarding typing 35 wpm (subject to testing)
• Clerical testing may be required as part of the selection process
• Knowledge and familiarity with hospital terminology services personnel and processes is preferred
• Emergency Responders course would be considered a strong asset
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
• Proven strong work performance and attendance record are essential
• Ability to maintain composure while performing multiple tasks

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Answer main hospital internal and external telephone lines and emergency lines
• Efficiently process calls in an accurate and courteous manner
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Monitors fire panels gas and building alarms and security systems
• Supports directing and responding to inquiries at the Information Desk
• Maintains accurate documentation and record of daily activities
• Update on-call schedules used for locating hospital staff
• Performs all duties related to connecting and disconnecting patient phone service as required
• Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls
• Distributing keys and pagers and assigning on-call rooms to authorized staff
• Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly
• Participates in the orientation and training of new employees
• Reviews and commits to applicable departmental and hospital policies and procedures
• Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people.

We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed!

Dignity. Respect. Service. Justice. Responsibility. Enquiry.